Description We are looking for a Customer Care Executive to join our dynamic team in India. This role is ideal for freshers or entry-level candidates who are passionate about delivering excellent customer service and are eager to learn and grow within the company. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information about products and services to customers. Handle customer complaints and resolve issues effectively. Maintain customer records and update information in the database. Collaborate with other teams to improve customer service processes. Identify customer needs and suggest appropriate products or services. Freshers Preferred
Roles and responsibilities: To motivate, develop and mentor team members in a dynamically changing environment. Ability to assess & set the priorities on daily basis - considering the expected volume of engagements. Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume. Ability to prove Service Management Expertise for long pending cases, to ensure quick closure of such engagements. Ability to understand & mitigate any concerns, which are causing delay in engagement progressions. Must be able to coach & mentor the team on regular basis Should be able to lead Governance/Escalations calls with the Client Competencies and skill sets required for the position: Should possess experience into international Chat/Voice process, preferable Telco experience. Experience in managing ISP Operations with relevant domain knowledge Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service, Technical, Billing & Sales Requirement : Graduation in any field, and good experience in any industry with Excellent Communication skills. Benefits: PF and Health insurance will be also given Both side cab will be provided 5 days working & 2 days will be off in a week
Position Title: International Customer Care Representative Location: Sector 81, Noida Department: Customer Service Job Type: Full-time/ Permanent Working Days: 5 Days working & 2 Rotational week off Qualification: 12th / Graduation / Post Graduation Shifts: 24 X 7 (Rotational) Joiners: Immediate only International Inbound Voice process Interviews mode: Virtual only Job Summary: We are seeking a dedicated and customer-oriented International Customer Care Representative to join our team. This role involves assisting customers from various countries with inquiries, issues, and providing exceptional service to ensure customer satisfaction. Experience: 6 Months - 2 years of Experience into International BPO (International Customer care) Benefits: Pick & Drop cab facility Exceptional Incentives Good Working Culture No Target & No pressure Required Skills Excellent communication skills in English Strong problem-solving and analytical skills. Experience in a customer service role, preferably in an international or multicultural environment. Familiarity with CRM tools and support ticketing systems is a plus. Ability to work across different time zones. Strong attention to detail and organizational skills. Patience, empathy, and a customer-first mindset.