Training Manager (Residential Sales)

Job Description

Role and Responsibilities: Identify training needs of frontline Sales & CRM staff through feedback and performance review. Design and deliver engaging training programs (spoken English, email writing, customer query handling, grooming, ethics). Conduct post-training assessments and collect feedback for improvement. Maintain training attendance and performance records. Create and manage a monthly training calendar without disrupting operations. Promote and support mobile-based digital learning tools. Stay updated with best practices in frontline training and employee development. Key Skills Required: Strong communication and interpersonal skills Experience in delivering soft skills/customer service training Ability to engage a junior & Mid Senior workforce with simple, effective teaching methods Basic Excel and documentation skills Knowledge of e-learning tools is a plus