Training Manager

The Training Manager-Cross Sell COE plays a crucial role in the Turbo Cross Sell department by focusing on training batch certification and monitoring new agents" performance in their first month. The key responsibility involves managing the training calendar to align with business demands. To enhance the effectiveness of Sales Trainers, the Training Manager conducts orientation sessions on sales processes and products. They actively monitor training sessions to gather valuable feedback and suggestions for improvement, thereby enriching the overall training experience. Individual coaching plans and refresher programs are developed for agents in the bottom quartile to boost their performance on the floor. In line with financial objectives, the Training Manager structures training plans and conducts exercise sessions for both new and existing sales employees. They are responsible for updating and maintaining knowledge articles while tracking their usage. Furthermore, the development of tools and rebuttals based on Training Needs Identification (TNI) from Quality Teams is a key aspect of this role. The ideal candidate for this position should hold a Bachelor's degree in BA, BCom, BSc, BBA, BCA, BE, BTech, or any other graduate qualification. With a substantial experience ranging from 10 to 18 years at a senior level, the Training Manager-Cross Sell COE is expected to bring a wealth of knowledge and expertise to drive training excellence within the organization.,