Training Manager-Cross Sell COE IDFC FIRST Bank

10.0 - 18.0 years

0 Lacs

kolkata, west bengal

On-site

The Training Manager-Cross Sell COE in Turbo Cross Sell department holds the responsibility of overseeing Training Batch Certification and ensuring new agents" First month performance meets the business demands. The role involves preparing Sales Trainers for effective delivery by conducting orientation to sales process and products. This includes monitoring training sessions to provide valuable feedback and inputs, as well as developing individual coaching plans and refreshers for bottom quartile agents on the floor. The Training Manager is also accountable for structuring training plans to meet financial objectives, conducting exercise sessions for new and current sales employees, updating and maintaining knowledge articles, and tracking their usage. Additionally, the role involves developing effective tools and rebuttals based on Training Needs Identification from Quality Teams. The ideal candidate for this position should possess a Bachelor's degree in BA, BCom, BSc, BBA, BCA, BE, BTech, or any other graduate qualification. The expected experience level for this role is Senior Level with 10-18 years of relevant experience. The Training Manager is expected to be proactive, detail-oriented, and possess strong leadership skills to effectively manage the training calendar, drive performance improvements, and contribute to the overall success of the Turbo Cross Sell department.,

Posted 19 hours ago

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Training Manager IDFC FIRST Bank

10.0 - 18.0 years

0 Lacs

kolkata, west bengal

On-site

The Training Manager-Cross Sell COE plays a crucial role in the Turbo Cross Sell department by focusing on training batch certification and monitoring new agents" performance in their first month. The key responsibility involves managing the training calendar to align with business demands. To enhance the effectiveness of Sales Trainers, the Training Manager conducts orientation sessions on sales processes and products. They actively monitor training sessions to gather valuable feedback and suggestions for improvement, thereby enriching the overall training experience. Individual coaching plans and refresher programs are developed for agents in the bottom quartile to boost their performance on the floor. In line with financial objectives, the Training Manager structures training plans and conducts exercise sessions for both new and existing sales employees. They are responsible for updating and maintaining knowledge articles while tracking their usage. Furthermore, the development of tools and rebuttals based on Training Needs Identification (TNI) from Quality Teams is a key aspect of this role. The ideal candidate for this position should hold a Bachelor's degree in BA, BCom, BSc, BBA, BCA, BE, BTech, or any other graduate qualification. With a substantial experience ranging from 10 to 18 years at a senior level, the Training Manager-Cross Sell COE is expected to bring a wealth of knowledge and expertise to drive training excellence within the organization.,

Posted 1 day ago

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