Training Manager-Cross Sell COE

The Training Manager-Cross Sell COE in Turbo Cross Sell department holds the responsibility of overseeing Training Batch Certification and ensuring new agents" First month performance meets the business demands. The role involves preparing Sales Trainers for effective delivery by conducting orientation to sales process and products. This includes monitoring training sessions to provide valuable feedback and inputs, as well as developing individual coaching plans and refreshers for bottom quartile agents on the floor. The Training Manager is also accountable for structuring training plans to meet financial objectives, conducting exercise sessions for new and current sales employees, updating and maintaining knowledge articles, and tracking their usage. Additionally, the role involves developing effective tools and rebuttals based on Training Needs Identification from Quality Teams. The ideal candidate for this position should possess a Bachelor's degree in BA, BCom, BSc, BBA, BCA, BE, BTech, or any other graduate qualification. The expected experience level for this role is Senior Level with 10-18 years of relevant experience. The Training Manager is expected to be proactive, detail-oriented, and possess strong leadership skills to effectively manage the training calendar, drive performance improvements, and contribute to the overall success of the Turbo Cross Sell department.,