Training Manager-Cross Sell COE

As a Training Manager-Cross Sell COE in the Turbo Cross Sell department, your role is crucial in ensuring the certification of training batches and the performance of new agents in their first month. Your primary responsibility will be managing the training calendar to align with the business demands effectively. **Key Responsibilities:** - Prepare Sales Trainers for effective delivery by conducting orientation to the sales process and products. - Monitor training sessions to gather valuable feedback and inputs for continuous improvement. - Develop individual coaching plans and refreshers for bottom quartile agents on the floor. - Structure training plans in alignment with financial objectives. - Conduct exercise sessions for both new and current sales employees. - Update and maintain knowledge articles while tracking their usage. - Develop effective tools and rebuttals based on Training Needs Identification (TNI) from Quality Teams. **Qualification Required:** - BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate degree. In this role, you will be expected to utilize your 10-18 years of senior-level experience to lead and manage the training function effectively.,