Training Manager-Collection Process

As a Training Manager for the Collection Process at Firstsource, a part of the RP Sanjiv Goenka Group, you will play a crucial role in developing and implementing training programs to enhance the skills and performance of our employees. With over 100 leading brands as our clients, including Fortune 500 & FTSE 100 companies, Firstsource is a trusted provider of Business Process Management services across various verticals. Your responsibilities will include identifying training needs, designing training modules, developing training materials, and ensuring the effective delivery of programs. You will work closely with cross-functional teams to improve training output and effectiveness, conduct reviews of trainers & QA, and evaluate the impact of training programs. In addition to managing relationships with external vendors and partners, you will also be involved in recruiting and training individuals for various roles within the training department. Collaborating with clients to implement training programs and identify areas for improvement will be a key aspect of your role. To excel in this position, you should possess excellent communication and presentation skills, strong planning and execution abilities, and the capacity to design engaging training content. Your interpersonal and analytical skills will be crucial in managing performance metrics and driving process improvements. If you are a graduate/postgraduate with 5-8 years of experience in Training Management, particularly in the collection process domain, and have a passion for developing talent and enhancing skills, we invite you to join our team at Firstsource in Malad, Mumbai. For more information about Firstsource, please visit our website at www.firstsource.com. To apply for this position or for any inquiries, please contact Padmapriya Shekar at Padmapriya.Shekar1@firstsource.com.,