672 Training Management Jobs - Page 20

Job Summary: The Training Manager at Arthan Finance will play a pivotal role in planning, organizing, and coordinating various training initiatives, including induction training, refresher training, functional training, soft skills training, and more. This role is critical to ensure that our employees are equipped with the knowledge and skills needed to excel in their roles and contribute to our mission of financial inclusion. Role & responsibilities : 1.Training Program Coordination: - Collaborate with department heads and managers to identify training needs and develop training plans. - Schedule and coordinate various training programs, ensuring alignment with organizational goals. - Manage training logistics, including venue, materials, and technology requirements. 2. Content Development and Evaluation: - Assist in the development and enhancement of training materials and content. - Evaluate training programs to ensure they are effective and make necessary improvements. 3. Training Delivery: - Facilitate training sessions, either directly or by coordinating with external trainers. - Monitor and assess the effectiveness of training sessions through feedback and evaluation. 4. Record Keeping and Reporting: - Maintain accurate records of training activities, attendance, and feedback. - Generate regular reports on training program effectiveness and suggest improvements. 5. Continuous Improvement: - Stay up-to-date with industry trends and best practices in training and development. - Recommend and implement innovative training solutions to meet evolving needs. Preferred candidate profile : Should have good knowledge about Training needs & coordination Should have knowledge in recognizing Market need. Preferred Qualifications: Bachelor's degree is required whereas preference will be given to people with master's degrees in Human Resources Proven experience in coordinating and delivering training programs. Excellent organizational and project management skills. Strong communication and interpersonal skills. Familiarity with training software and tools is a plus. A passion for learning and development.

Role & responsibilities Training Program Development: Collaborate with the Training Manager to design and implement effective training programs tailored to the needs of different teams within the BPO. This includes determining training needs, developing curriculum, and selecting appropriate training methods and resources. Training Delivery: Conduct training sessions and workshops, using various delivery methods (in-person, virtual, e-learning) to engage participants and ensure knowledge retention. Needs Assessment: Assist in conducting training needs assessments and evaluating current training programs to identify gaps and areas for improvement. Performance Tracking: Monitor and assess the effectiveness of training initiatives through feedback, assessments, and performance metrics; suggest enhancements based on findings. Content Creation: Support the development of training materials, manuals, and resources that are current, relevant, and engaging for all levels of staff. Coaching and Mentoring: Provide guidance and support to new trainers and team members, fostering a culture of continuous learning and development. Collaboration: Work closely with various departments to align training initiatives with business objectives and ensure effective onboarding for new hires. Reporting: Maintain training records, prepare reports on training activities, and present findings to senior management to inform strategic decisions. Preferred candidate profile Education: Bachelors degree, certifications in Training & Development or related fields are a plus Experience: Minimum of 5 years in call center management, with at least 3 years in Training and management. Skills: Excellent communication and interpersonal skills. Strong presentation and facilitation abilities. Proficient in Microsoft Office Suite and Learning Management Systems (LMS). Analytical mindset with the ability to interpret data and make informed decisions. Strong organizational and time-management skills.

Ready to shape the future of work? At Genpact, we don't just adapt tochange we drive it. AI and digital innovation are redefining industries andwere leading the charge. Genpact’s AI Gigafactory, our industry-firstaccelerator, is an example of how were scaling advanced technology solutions tohelp global enterprises work smarter, grow faster, and transform at scale. Fromlarge-scale models to agentic AI, our breakthrough solutions tackle companiesmost complex challenges. If you thrive in a fast-moving,tech-driven environment, love solving real-world problems, and want to be partof a team that’s shaping the future, this is your moment Genpact(NYSE: G) is an advanced technology services and solutions company thatdelivers lasting value for leading enterprises globally. Through our deepbusiness knowledge, operational excellence, and cutting-edge solutions we helpcompanies across industries get ahead and stay ahead. Powered by curiosity,courage, and innovation , our teams implement data, technology, and AI tocreate tomorrow, today. Inviting applications for the role of Management Trainee, Credit Control Responsibilities • Provide support for the Credit Control team, as guided by the Credit Control Manager, in the retained • organization and outsource provider • Effective broker account management through the establishment of good working relationships with the broking partners • Liaison with internal and external customers to strengthen relationships for effective management of credit control • Execute query resolution and escalation by liaising with brokers and underwriters • Work with the team to ensure accurate cash allocation, reconciliation, investigation, and administration • Provide and assist with the review of monthly analysis and commentary to the business of the aged debt and unallocated cash positions and any data entry issues, ensuring compliance/delivery to KPIs • Ensure current procedures are followed and propose improved processes in compliance with regulatory practices • Understand the dynamics of Credit control with regulatory requirements • Perform Credit Control task day in and out • Help in updating the IT Systems from the business end (if required) • Deal with any ad-hoc queries/information requests • Assist the Non-tech manager with the quarterly inter-company process/settlements, communicating with Aspen Group entities and other teams around finance including the Treasury team. • Collate of information for internal/external auditors as required and for SOX control testing purposes in respect of all non-technical companies Qualifications Minimum qualifications • Good communication skills, with the ability to clearly and succinctly articulate issues to senior management. • Understanding and knowledge of the drivers of business performance. • The ability to work in a global environment with a strong customer focus, with experience of proactively working with demanding customers in a flexible manner. • Self-starter, with the ability to work under own initiative. • Postgraduate in Accounting / MBA (Finance) • Relevant experience in Closing & Reporting (Accounting cycle) • Good working hand in data analysis, MS Excel and PowerPoint proficient • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation Preferred qualifications • Understanding of closing process for an insurance P&C company • Credit Control experience in the Insurance sector desired • Good understanding of London Insurance Market / Lloyd’s of London • Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growthmakers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal OpportunityEmployer and considers applicants for all positions without regard to race,color, religion or belief, sex, age, national origin, citizenship status,marital status, military/veteran status, genetic information, sexual orientation,gender identity, physical or mental disability or any other characteristicprotected by applicable laws. Genpact is committed to creating a dynamic workenvironment that values respect and integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, orpurchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Management Trainee, Record to Report We're looking for an accounting graduate with prior accounting experience. You should have expertise in Accounting Knowledge in Fixed Assets, Intercompany and Month end closing and reporting. Responsibilities In this role, you will be responsible for all the activities related to month end closing activities. • Reporting & consolidations. • Produce quarterly, annual and audited statutory financial statements • Review & Posting of Month End Journal Entries • Review & Performing Month End Close activities • Prepare & Review of Balance sheet Accounts Reconciliations • Handle quarterly intercompany process • Resolution of Balancing Items • Experienced Accounting Knowledge (With Closing & reporting experience) Qualifications we seek in you Minimum qualifications • B.Com Graduate • Excellent Reconciliation, Accounting & Reporting experience Preferred qualifications • CA Inter degree & significant experience in General Ledger • Good interpersonal skills • SME knowledge of accounting concepts Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to perform under pressureAbility to work well in a teamAdaptable and flexibleAgility for quick learningWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Leading BPO in Kolkata Hiring for Process Training Manager International Travel Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Role & responsibilities Prepares new sales representatives by conducting orientation to sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-alongs with senior representatives. Conducts exercise sessions for new and current sales employees. Observes sales encounters and collects feedback, results, and performance data of trainees after sessions. Coordinates with other sales trainers and sales managers. Structures training plans to meet financial objectives. Hires and onboards new sales trainees. Updates job knowledge by participating in educational opportunities and reading professional publications. Preferred candidate profile Advanced customer service and time management skills Excellent oral and written communication skills Ability to design effective training programs Outstanding coaching skills Great organizational and interpersonal skills Ability to measure performance Experience with building and developing teams Education and Experience Requirements Bachelors degree in business administration or a related field At least two years of experience as a sales coach, training specialist, or a similar position In possession of certifications in sales training

Role Overview: This role is ideal for someone who thrives on identifying capability gaps, designing learning solutions, and taking complete ownership of training delivery You will be responsible for building a training process end-to-endstarting from need identification to content creation, delivery, and impact assessment In addition to conducting core training sessions yourself, youll also identify and onboard external partners, platforms, and specialists to drive advanced or niche learning tracks. Key Responsibilities Build & Own the Healthcare Training Function: Design and establish a scalable training process for the healthcare team across teleconsultation, clinic, and home service verticals. Define training goals, milestones, SOPs, and documentation formats in collaboration with cross-functional leads. Gap Identification & Needs Analysis: Work closely with veterinary leadership, ops, and quality teams to map knowledge, skill, and behavior gaps within the team. Use feedback, audits, and real-world cases to proactively identify training opportunities. Prioritize key problem areas and translate them into actionable training topics. Content Development & Resource Building: Create original, high-impact training contentincluding decks, SOPs, scripts, video explainers, case-based learning, and interactive modules. Customize content for different healthcare roles and experience levels. Regularly update content in line with changes in services, tools, clinical protocols, or customer feedback. External Partner & Platform Enablement: Identify and onboard relevant external trainers, specialists, or platforms to deliver advanced or specialized training. Manage partnerships and coordinate sessions/workshops that align with the overall training roadmap. Performance Measurement & Reporting: Define and track training KPIs to measure effectiveness, progress, and business impact. Share regular reports with leadership highlighting progress, learning gaps, and next steps. Requirements: 3+ years of experience in training, learning & development, preferably in a healthcare, clinical services, or customer experience setting. Strong background in training content developmentboth written and multimedia formats. Exceptional communication and facilitation skills. Proficient in using tools like LMS, Canva, Google Suite, Zoom, and content creation/editing software. Detail-oriented, organized, and self-driven with a problem-solving mindset. A passion for animal care and a desire to elevate service and clinical standards through education. What we offer: Fast track your entrepreneurial journey with exposure to every facet of the business, led by a stellar team. Ownership: Individually lead important charters with high-impact potential Employee-first culture: Employees are above everything else. Work in a pet-friendly, mission-driven organization Location Bangalore

Roles and Responsibilities Develop and implement effective Talent & Development strategies to drive business outcomes. Design and deliver training programs for various levels of employees, including leadership development initiatives. Manage performance management processes, ensuring fair treatment of employees and promoting high-performance culture. Foster strong relationships with stakeholders through talent engagement activities, succession planning, and learning management systems. Analyze metrics to measure program effectiveness and make data-driven decisions to improve employee development outcomes.

Determines training needs to ensure overall sales associates Quality performance is delivered as per the business KPI. Manage & enhance performance of Sales Team. Developing individual coaching plans & Training modules. Presentable with pleasing personality. Must be a great motivator & good in public speaking.

Summary Manage Quality aspects of clinical programs and projects within area of responsibility Ensure and support overall GxP conformity and Compliance with the Novartis Quality Management Systems Identify and execute on OpEx opportunities Build/manage stakeholder relationships and expectations About The Role Major accountabilities: Ensures the timely collection, monitoring, and reporting of Quality Key Performance Indicators (KPIs) for management reporting -Assists in Health Authority inspections and internal audits by supplying information and documentation in a timely manner -Support and track the implementation and maintenance of the local Quality system in in accordance with the Novartis Quality Manual -Manages processes and systems for all GxP Quality Assurance e-g Change control, Training Management, Escalation Management, Risk Management, Ensures that processes are conducted in full compliance with the GxP and the Novartis Quality, Contributes to an improvement of current processes and/or to an implementation of modified processes, Ensures adequate tracking and on time completion of corrective and preventive actions (CAPA), inc escalation of issue related to the closure of CAPA, as appropriate, Review quality deliverables to ensure compliance, with health authority requirements and SOPs, including procedural documents, records, third party work, contractors, clinical trial material, components, and gap assessments -Prepare and review GxP documentation; assists in the release of GxP documentation, filing and archiving of GxP documentationSupports Compliance review of projects and inspection readiness and management -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key Performance Indicators In accordance with departmental objectives such as support of projectswith agreed quality and delivery date -passing of internal and external inspections, Maintain sound working relationships with partners and customers -Demonstrated/recognized leader of specific GxP; early external/industry engagement -Basic financial knowledge (e-g, cost management, budget forecast, etc ) -Role Model of Novartis culture, values & behaviors for his/her department Minimum Requirements Work Experience: Functional Breadth, Collaborating across boundaries, Operations Management and Execution, Project Management, Skills Agility, Audit Management, Business Partnering, Change Control, Continuous Learning, Health Authorities, Influencing Skills, Knowledge Of Capa, Qa (Quality Assurance), Quality Management, Quality Management Systems (Qms), Risk Management, Root Cause Analysis (Rca), Self Awareness, Sop (Standard Operating Procedure), Technological Expertise, Languages English, Why Novartis: Helping people with disease and their families takes more than innovative science It takes a community of smart, passionate people like you Collaborating, supporting and inspiring each other Combining to achieve breakthroughs that change patientslives Ready to create a brighter future togetherhttps:// novartis , com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for youSign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork novartis,com/network Benefits and Rewards: Read our handbook to learn about all the ways well help you thrive personally and professionally: https:// novartis , com / careers / benefits-rewards

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Skills: Personality development, english language trainer, overall development, teaching abilities, Training skills, Interpersonal Skills,. Job Overview. We are seeking qualified and experienced MA English Teachers to join our team in Lamrin Tech Skill UniversityRopar, Punjab, India. The ideal candidate should have a MA degree in English Literature and a strong passion for teaching. As a Trainer, you will be responsible for helping individuals enhance their personal and professional skills, build confidence, and improve their overall personality. This is a full-time position with an excellent salary range. Join us in our mission to empower individuals and make a positive impact on their lives. Qualifications And Skills. Master's degree in English. Strong knowledge of personality development theories and techniques. Excellent communication and interpersonal skills. Ability to motivate and inspire individuals to achieve their personal and professional goals. Good organizational and time management skills. Flexibility to adapt training approaches based on individual needs. Proficient in using technology for training purposes. Certification in personality development training will be an added advantage. Junior:1 to 3 years of experience. Roles and Responsibilities. Conduct English Language Training sessions for individuals and groups. Assess the training needs of individuals and develop customized training programs. Provide guidance and support to individuals in overcoming personal and professional challenges. Implement various teaching methodologies and techniques to engage participants and maximize learning outcomes. Assist individuals in developing effective communication, interpersonal, and leadership skills. Create and deliver engaging presentations and workshops on personality development topics. Monitor and evaluate participant progress and provide feedback for improvement. Stay updated with the latest trends and best practices in personality development. Collaborate with other trainers and team members to develop innovative training materials and resources. Maintain accurate records of training sessions and participant evaluations

Role & responsibilities Responsible for producing and presenting food items to meet customer and client expectations standards as well as maintain and continuously improve the efficiency and profitability of the operation Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with the QMHSE and H&FS teams to implement the policy and process Ensure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on time Operational ownership of all the QMHSE and H&FS processes Timely communication of all possible on site hazards to the concerned department Preferred candidate profile Food Operation Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client Manage the menu recipes rotation for breakfast, lunch, snacks, dinner. Initiate development of new menus, upgrade old menus and special event Menus Taste the food before service begins develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipes Consistently maintain standards of quality, cost, presentation, and flavor of foods Organic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value-added offers Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents Ensure that all the invoices are raised and delivered to the client as per Schedule Ensure that all the HR processes and staff welfare activities are implemented and carried out Communication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same Ensure 100% client retention Wastage Control and Cost Management Maintain a record of the daily leftovers; plan and prepare the production based on this data Minimize wastage and able to recycle excess ingredients for other dishes in accordance with the highest

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

FullStop Entertainment is looking for Intern to join our dynamic team and embark on a rewarding career journey. Learning : Interns are there to learn and gain hands-on experience in a particular field or industry. They may assist with various tasks and projects, shadow experienced professionals, and participate in training sessions. Project Work : Interns often work on specific projects or tasks that align with their educational background and career interests. These projects can vary widely depending on the company and the internship's focus. Supervision : Interns typically report to a supervisor or mentor who provides guidance, sets expectations, and evaluates their performance. Networking : Internships provide opportunities for networking and building relationships within the industry, which can be valuable for future career opportunities. Skill Development : Interns can develop and enhance their skills, including technical, communication, problem-solving, and teamwork skills.

Delhi Public School Patiala is looking for Trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs : Assessment of employee skills and knowledge gaps to determine the type of training required. Designing training programs : Creating customized training programs that meet the specific needs of the organization and its employees. Delivering training sessions : Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning. Evaluating training effectiveness : Monitoring and evaluating the impact of training programs on employee performance and business outcomes. Keeping up to date with industry developments : Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective.

We are looking for motivated and experienced learning and development professionals for our L&D team at the below mentioned location. He/she shall be responsible for managing and conducting the training and induction process for new joiners at the designated training centers. Key responsibilities comprise: 1. Managing the induction training process for new joiners by directly imparting training and coordinating with other designated trainers 2. Identify corrective, periodic, promotion etc. training needs and conduct periodic and targeted training as per identified needs 3. Participate in the training curriculum and training framework development process from time-to-time. 4. Directly improve the trainee to final joiner count through effective and engaging trainings. Requirements & Skills 1. A total work experience of 2+ years in training and L&D in retail financial services businesses for ex: NBFCs, NBFC-MFIs, HFCs, SFBs etc. 2. Experience in operational role in Microfinance shall be an added advantage. 3. Proactive and independent with the ability to take initiative 4. Excellent communication skills verbal and written 5. Proficiency in Powerpoint, e-learning tools, training content development If interested, share your updated CV on nisha.bhati@sindhujamicrocredit.com

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

Training Program Development: Regulatory Compliance and Industry Standards: Training delivery :Performance Tracking & Evaluation: Employer Development :Learning Management Systems (LMS): Compliance and Documentation :Team Leadership.

Conduct new hire training and process refresher sessions for existing staff. Deliver engaging classroom and on-the-job training using various techniques and tools (e.g. LMS presentations role plays). Evaluate the effectiveness of training programs through assessments feedback and performance analysis. Monitor trainee performance and provide timely feedback and coaching. Collaborate with operations Quality and HR teams to ensure alignment of training goals with business needs. Identify process gaps and recommend training interventions for improvement. Maintain training records and generate regular reports on training progress and outcomes. Contact Person: Geethapriya Contact Number: 9840033492 Email ID: Geethapriya@gojobs.biz

Plan and manage employee training programs by collaborating with experts, scheduling sessions, and handling logistics. Assess training needs, evaluate effectiveness, and ensure smooth delivery to enhance skills and support company goals.

Responsibilities : - Collaborate seamlessly with cross-functional teams to execute business initiatives, driving sales growth and achieving sales target. - Collaborate with cross-functional teams to design and implement business initiatives, driving project success and meeting strategic objectives. - Work on solving engaging organizational challenges, such as increasing time spent on target webpages and enhancing freelance writer productivity. - Break down complex business problems into smaller, achievable targets while prioritizing tasks for efficient execution. - Schedule and facilitate in-person meetings with stakeholders to build strong relationships and gain a comprehensive understanding of project requirements and expectations. - Analyze large datasets to extract actionable insights, translating findings into sustainable improvements across programs. - Take a first-principles approach to identify issues in existing processes, leading efforts to streamline operations for greater efficiency. - Proactively identify and pursue new program opportunities through strategic outreach and stakeholder engagement, contributing to organizational growth and market expansion. - Take end-to-end ownership of assigned categories, overseeing all aspects from strategy development to execution. - Utilize Excel for data analysis, report creation, and tracking project metrics to support informed decision-making and ongoing process enhancements. - Engage in networking opportunities and participate in industry events to broaden professional connections and stay informed on best practices. - Assist managers and team leaders with daily operations and special initiatives, fostering streamlined processes and improved service delivery.

About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot Allen has the backing of some of the best names in business, education, and technology With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains & Advanced), and school/board exams, including Olympiads, NTSE, etc. About the role : The Trainer is responsible for developing and delivering training programs that enhance the skillset of Student Advisors . This role involves creating instructional materials, conducting training sessions, conducting periodic knowledge assessment activities, new information dissemination, and evaluating the effectiveness of training programs. Roles & Responsibilities : Conduct Induction training & briefing sessions for new hires and exiting team members, ensuring high-quality delivery and effective knowledge transfer. Assist in designing engaging training modules, workshops, and other learning resources. Create and maintain a centralized repository of training materials, including manuals, videos, presentations, and interactive modules. Conduct periodic assessments and generate TNA for the support and sales team Evaluate training effectiveness and make improvements based on feedback and performance metrics. Collaborate with management to ensure alignment of training programs with business objectives. Desired Skills and Experience: Strong communication and presentation skills. Ability to create engaging and effective training materials. Extensive Proficiency in MSOffice Suite ( Power Point & MS-Excel ) , HTML & Salesforce CRM Strong analytical skills to assess training needs and effectiveness. Excellent time-management skills. Experience working with eLearning software tools, e.g LMS, Articulate Storyline, Articulate, Adobe Captivate and Camtasia etc. Understanding of adult learning principles, instructional design, and scenario design Willingness to travel Qualification Graduate / Post Graduate in any discipline Desirable : Train the trainer certified | Certification in Soft Skills Experience3-5 years of delivering training to a range of learner audiences. Show more Show less

Job Title: Associate Manager New Hire Training Location: Mumbai Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: New Hire Training: Conduct comprehensive onboarding programs for new employees, ensuring they understand operational processes, tools, and best practices. Provide hands-on training and shadowing sessions tailored to PRA, CRA, Interline Proration, and Fare Audit processes or a combination of any of these Ongoing Training for Existing Agents: Identify skill gaps through assessments and feedback and create targeted upskilling programs. Deliver refresher courses, process updates, and compliance training regularly. Training Content Development: Design and update training manuals, job aids, e-learning modules, and other supporting materials. Collaborate with subject matter experts to ensure content accuracy and relevance. Performance Evaluation & Support: Assess trainees’ performance through tests, role plays, and practical evaluations. Provide coaching, feedback, and support to agents post-training to ensure on-the-job effectiveness. Reporting & Continuous Improvement: Maintain detailed training logs, performance reports, and improvement plans. Stay updated with industry standards and changes in airline accounting practices to continually enhance training effectiveness. Qualifications: Should have trained people on programs like PRA \ CRA, Interline proration, Fare audit or Fare distribution programs Has been working on airline processes for 3+ years. Understands GDS and BSP \ ARC reporting tools. At least 1 year of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in shift and open to travel to train people