Training Lead, Global Vendor Operations

As a Training Lead at our organization, you will be responsible for establishing the direction for the team, comprising of people managers and senior individual contributors. Your primary role will involve training thousands of content reviewers to assess content by offering learner-centric training and implementing knowledge management strategies. By analyzing trends and upcoming launches, you will be able to predict training requirements and advocate for the enhancement of the reviewers" training experience. Collaborating with cross-functional teams, you will develop training project plans, review the design and development processes, and liaise with partners to ensure successful delivery to our service delivery centers. Monitoring the progress of training programs and evaluating their effectiveness in preparing agents to deliver quality service to consumers will also be part of your responsibilities. Furthermore, you will be expected to demonstrate leadership qualities, organizational skills, problem-solving abilities, networking capabilities, and effective communication skills. At YouTube, we are committed to providing a platform where everyone can share their stories, connect with others, and build a community through the power of video content. Working at the forefront of technology and creativity, we strive to showcase diverse perspectives and offer individuals the opportunity to express themselves. Collaboration, innovation, and inclusivity are core principles that drive our work culture as we navigate through the ever-evolving landscape of digital media. Your responsibilities will include consulting with various business partners and stakeholders from Policy, Quality, and Vendor teams to determine the most effective training and knowledge management strategies that align with our products and workflows. You will be expected to drive innovation on a large scale, leveraging industry best practices and emerging technologies to enhance the efficiency and effectiveness of onboarding and training solutions. Your role will also involve overseeing the implementation and evaluation of the global training onboarding program, which includes managing a community of vendor trainers. Leading and coaching a team of People Managers and Senior Program Managers will be crucial in maintaining high standards of performance and continuous improvement. Additionally, you will be responsible for enhancing team processes related to curriculum design, continuous learning initiatives, and evaluating the efficacy of training programs. If you are passionate about fostering a culture of learning and development, leveraging technology to drive operational excellence, and leading a team towards achieving impactful outcomes, this role offers a unique opportunity to make a significant contribution in a dynamic and fast-paced environment. Join us in our mission to empower individuals to share their stories, connect with others, and inspire positive change through the power of video content.,