Trainer - Home Appliances

The role of Trainer - Quality & Process at RentoMojo involves developing and delivering training programs related to quality and after-sales service. You will be responsible for managing the training program across all cities for helpers, drivers, executives, and managers through various methods such as classroom training, online video viewing, and handbook reading. Additionally, you will be required to manage the feedback loop for escalations or deviations from SOP and address them through retraining. As the subject matter expert for the appliance category, you will design, develop, and deliver training programs on warehouse processes, quality control procedures, and policies. It will be your responsibility to conduct regular training sessions to ensure warehouse staff possess the necessary knowledge and skills. You will also coach and mentor warehouse staff on best practices for quality control, inventory management, and order fulfillment. Your role will involve observing warehouse operations to identify areas for improvement and developing and implementing new processes to optimize operations and uphold quality standards. You will collaborate with teams to resolve quality control issues and track and measure training effectiveness, improving programs as needed. Additionally, you will support continuous improvement through technology adoption and best practices. Preferred qualifications for this role include a Bachelor's degree and a minimum of 2 years of after-sales service experience. You should have proven expertise in training program development and delivery, a strong understanding of warehouse operations and quality control procedures, and exceptional communication, interpersonal, and coaching skills. The ability to multitask and prioritize in a dynamic work environment, along with strong analytical and problem-solving abilities, is essential. Proficiency in Microsoft Office Suite or G Suite tools, a commitment to continuous improvement and quality standards, and a technical background in appliance after-sales services are also preferred. In return, you can expect a competitive salary and benefits package, an impactful role in enhancing warehouse operations efficiency and quality, a dynamic work environment with an innovative team, and the opportunity to contribute to a company revolutionizing the furniture rental industry.,