Trainer

Role & responsibilities

• Planning for upcoming batches.
• Responsible for the Team performance.
• Responsible for quality of the Training, imparted
• Mentoring and Grooming New Trainers, Team Members and GTT Trainers.
• Design and maintain various training manuals and workbooks, with particular emphasis on keeping content up to date, through liaison with the supervisor
• Taking approval for Training Materials from process Heads through GTT members on a semiannual basis.
• Compile and submit monthly report on training activities and needs on a timely and concise manner
• Assist in the delivery of formal induction,Pre-process/language training for new hires.
• Working on Training Reports Weekly, Monthly, Semi Annual and Annual.
• Manage Domain and Custom Examinations and publish periodic reports.
• Initiative to improve the Training process.
• Handling client visits and presentations.

Lead Specialist - Experience in behavioral, process training & Induction Training

• Assist in the delivery of formal induction, Pre-process, Business Overview, Advance Domain and Process Trainings for new hires
• Working on Training Reports Weekly, Monthly, Semi Annual and Annual • Manage Domain and Custom Examinations and publish periodic reports
• Planning and conducting Periodic Refresher Trainings for a) Domain Refresher Training (Certifications) b) Domain & Custom Certification Policy Refresher Training
• Initiative to improve the Training process
• Handling client visits and presentations

Skills and Competencies

• Excellent written and verbal communication skills
• Strong people interaction skills
• Should show sufficient flexibility and maturity to handle pressure situations
• Should be able to work in a cross-cultural environment
• Should be an excellent team player
• Should be flexible for Travelling across locations for Training Purpose (whenever it is required)
• Should have excellent people management skills
• Should demonstrate good planning and analytical skill

Preferred candidate profile

• Min Experience of 4+ years induction or Behavioral training.
• Graduation mandatory
• Excellent communication skills.

For more details kindly connect on

Vibha_dsouza@ajg.com & Jisha_Shaji@ajg.com