Trainer - eCommerce - Howrah

Job Description

If you are seeking a trainer job in Howrah to make your place in the customer service industry, step into this role and build a rewarding career at Fusion CX! Join us as a trainer for a renowned eCommerce process in Howrah. If you have an innate passion for training and developing talents, this job vacancy in Howrah is your chance to shine and build a career in a global company transforming customer experience. Here, your expertise will help empower Customer Service Representatives (CSRs) to deliver outstanding customer experience. Dive into the exciting world of trainer jobs in Howrah and make a difference every day! Job Description: Here are key responsibilities of the eCommerce trainer in Howrah: Conduct comprehensive training programs from start to finish for new and existing CSRs. Deliver engaging classroom and blended training sessions that add value to learners. Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor. Design and prepare training materials that effectively convey key concepts. Generate insightful training reports to monitor progress and areas for improvement. Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training). Respond to and resolve operational issues as they arise during interactions with Operations. Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions. Provide necessary floor support as per process requirements. Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions. Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah. Job Requirements: Here are the required qualities and attributes of an eCommerce process trainer in Howrah: Graduate in any field. Minimum 1-2 years of documented experience in telecom processes or the BPO industry. Willingness to work in 24/7 shifts and six days a week. Flexibility to accommodate varying schedules and shifts. Excellent written, oral, and presentation skills. Proficient in MS Office applications.