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Pratiti Technologies
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Trainee Customer Support Engineer/ OPS Engineer

Trainee Customer Support Engineer/ OPS Engineer

Pratiti Technologies

0 - 2 years

2 - 5 Lacs

Pune

Posted:1 week ago| Platform:

Apply

Skills Required

field service customer support renewable energy technical support troubleshooting project management solar business development presales sales customer support operations marketing technical customer support data integration crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role description for Customer Support Engineer/ OPS Engineer

We are looking for a dynamic executive to join our customer support operations team. The

executive will be responsible for technical customer support and manage relationships with

customers. This position is ideal for young solar photovoltaic enthusiast in renewable energy

sector, who is looking for demonstrating technical understanding in challenges in solar PV

power plant O&M and asset management and providing best customer support service.

The executive would be closely working directly with customer support manager and

operations head on daily basis. The executive will be hands on working on Apollo, our

patented performance intelligence and health analytics solution for solar PV power plants.

Responsibilities

1.Configuration of new plants on to Apollo

2.Checking all engineering files of the power plant received from the customer

3.Setting up plant topology and configuration in Apollo

4.Setting up data pipeline connection between Apollo and customer site

5.Activating all product features in apollo relayed to central monitoring, analytics and

CMMS

6.Validating plant onboarding checks and preparing handover files to the customer

7.Creating UAT report for the handover plants

Must-Haves

Customer Support and Technical Support skills

Troubleshooting and Field Service abilities

Data Integration Protocol

Experience in renewable energy or related industry is a plus

Knowledge of solar and wind power plant operations

Bachelors degree in Engineering or renewable field

Pune based candidates only

Qualification

Bachelor in Computer Science/Engineering

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Pratiti Technologies

Information Technology

Bangalore

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