Trade Relationship Manager

Job Description

ROLES AND RESPONSIBILITIES Responsible for advancing the sales process, closing new business, and assisting in achieving sales targets. Actively participate in the planning and execution of the company’s marketing activities by providing vital input based on interactions with prospects. Support and service existing customers by addressing their queries and resolving issues. DETAILED DESCRIPTION Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources. Establish connections with potential clients, explain product/service capabilities, and finalize sales presentations. Assist in the creation of RFPs (Requests for Proposals). Discuss terms with potential clients and address any queries they may raise. Coordinate internally for approvals, documentation, and support as needed. Finalize contracts and ensure timely closure of deals. Ensure the receipt of subscription fees as per agreed terms. Assist Relationship Managers in the execution of account and territory plans. Support the company’s strategic and ongoing marketing awareness campaigns, and drive prospect participation in internal and external events and webinars. Provide support to clients during the onboarding process. Address queries from clients related to subscription plans and their features. Record customer complaints and escalate them to the appropriate level for resolution. Conduct regular follow-up calls with existing clients to proactively address their needs. Resolve any issues faced by clients regarding the payment of subscription fees. Address client queries related to transaction processing by coordinating internally with relevant departments and providing timely updates. Guide clients on IT-related issues related to the 360tf platform or coordinate with experts to resolve them. Work closely with Relationship Managers to understand customer requirements and deliver the best level of service for each customer segment. Handle any customer service-related queries raised by referral partners. Maintain systematic documentation of customer interactions, turnaround times, and complaint resolution processes. Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes. Responsible for advancing the sales process, closing new business, and assisting in achieving sales targets. Actively participate in the planning and execution of the company’s marketing activities by providing vital input based on interactions with prospects. Support and service existing customers by addressing their queries and resolving issues. DETAILED DESCRIPTION Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources. Establish connections with potential clients, explain product/service capabilities, and finalize sales presentations. Assist in the creation of RFPs (Requests for Proposals). Discuss terms with potential clients and address any queries they may raise. Coordinate internally for approvals, documentation, and support as needed. Finalize contracts and ensure timely closure of deals. Ensure the receipt of subscription fees as per agreed terms. Assist Relationship Managers in the execution of account and territory plans. Support the company’s strategic and ongoing marketing awareness campaigns, and drive prospect participation in internal and external events and webinars. Provide support to clients during the onboarding process. Address queries from clients related to subscription plans and their features. Record customer complaints and escalate them to the appropriate level for resolution. Conduct regular follow-up calls with existing clients to proactively address their needs. Resolve any issues faced by clients regarding the payment of subscription fees. Address client queries related to transaction processing by coordinating internally with relevant departments and providing timely updates. Guide clients on IT-related issues related to the 360tf platform or coordinate with experts to resolve them. Work closely with Relationship Managers to understand customer requirements and deliver the best level of service for each customer segment. Handle any customer service-related queries raised by referral partners. Maintain systematic documentation of customer interactions, turnaround times, and complaint resolution processes. Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes. Show more Show less