Tour & Travel Operations Executive

Job Description

Job Description Job Summary: As a Tour & Travel Operations Executive, you will be pivotal in overseeing the end-to-end functions of our travel packages. This role demands a high level of organization, customer service skills, and the ability to manage multiple tasks efficiently. You will handle the creation and management of travel packages, coordinate with various stakeholders, and ensure the seamless execution of travel arrangements. Your efforts will contribute to the smooth operation of our travel services, enhanced customer satisfaction, and overall business success. Key Responsibilities: Customer Interaction: Address and manage customer inquiries with professionalism, aiming to meet and exceed their expectations. Determine clients' travel needs, preferences, and budgets to tailor appropriate solutions. Travel Package Management: Create and manage travel packages, ensuring they meet client specifications and industry standards. Prepare travel itineraries, vouchers, and other related documents. Coordination and Liaison: Work closely with travel agents, airlines, hotels, and transportation providers to confirm reservations and resolve any issues that may arise. Build and maintain strong relationships with tour vendors to ensure high-quality service delivery. Backend Operations: Support inventory management of travel packages, promotional materials, and supplies. Maintain accurate records related to bookings, contracts, and agreements. Sales Collaboration: Collaborate with the sales team to identify opportunities for upselling and cross-selling. Assist in preparing promotional materials and strategies to enhance customer satisfaction. Documentation and Record-Keeping: Organize and maintain documentation related to bookings, contracts, and agreements. Ensure accurate record-keeping of bookings, payments, transactions, phone calls, and meetings. Payment and Booking Management: Collect payments, manage invoicing, and book travel arrangements. Handle all aspects of financial transactions related to travel packages. Issue Resolution: Address and resolve travel issues, conflicts, complaints, cancellations, and refunds with efficiency and professionalism. Ensure all customer concerns are managed effectively. Operational Support: Assist in the smooth, efficient running of the business by supporting various operational tasks and backend processes.