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AMERICAN EXPRESS
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TM Credit & Collect Professional

TM Credit & Collect Professional

AMERICAN EXPRESS

1 - 6 years

5 - 9 Lacs

Gurugram

Posted:4 months ago| Platform:

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Skills Required

BPO Outbound Career development Customer satisfaction Analytical Relationship building Finance transactional quality Quality compliance

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring Undergraduates/Graduates with 1-6 years of International BPO calling experience Excellent Communication Skill Comfortable working in 24/7 work environment Ensure maximum recovery on CM accounts through Inbound/Outbound Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. Qualifications Graduates with 1-6 years of International BPO calling experience. Prior Sales/Collection experience is an add-on. Critical Factors to Success: 1. Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers & shareholders. 2. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing processes. 3. Demonstrate learning agility, make decisions quickly and with the highest level of integrity. 4. Should possess strong analytical and problem solving skills and a tremendous will to win 5. Strong relationship building, management and influencing skills 6. Exceptional verbal, written, and interpersonal communication skills We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

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AMERICAN EXPRESS

Financial Services

New York NY

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TM Credit & Collect Professional