Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in ahmedabad
>
Axis Bank
>
RO:RL - Operation CPC Customer Service - Retail

RO:RL - Operation CPC Customer Service - Retail

Axis Bank

2 - 4 years

2 - 5 Lacs

ahmedabad

Posted:2 hours ago| Platform:

Apply

Skills Required

loans retail lending service request management customer service customer complaints customer experience management pwd servicing personal loans

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Retail Lending Department

The Retail Lending Department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bankAbout the RoleThe CPC Customer Service role is responsible for servicing customer queries and requests post disbursal of loans via addressing queries, assisting in resolution of complaints and managing the service requests raised They are also responsible for handling of escalations They are responsible for addressing all customer service requests and closure in timely mannerEnsure servicing customer queries and requests post disbursement of loans, esp to walk - in customers at RAC Service DesksEnsure Service Request ManagementHandle customer complaints and escalations and ensure adherence to TAT and QoCEnsure Cross Sell Service to SalesQualificationsGraduate / Post graduate in ManagementRole ProficienciesAbility to ensure delightful customer experienceAbility to close service requests within TAT and as per QoCHandling of escalations in professional and timely manner

More Jobs at Axis Bank

Personal Loan Officer

Mysore, Bengaluru, Bangalore Rural

Experience: Not specified

INR 1 - 3 Lacs

Gold Loan Officer

Ahmedabad, Gujarat, India

1 - 3 yrs

Salary: Not disclosed

Tele caller - Credit card

Kochi

Experience: Not specified

INR 1 - 3 Lacs

Branch:Relationship Manager - Priority Banking

Navi Mumbai, Mumbai

7 - 9 yrs

INR 9 - 11 Lacs

IT:Tech Manager - Development

Mumbai

8 - 12 yrs

INR 12 - 16 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Axis Bank

Banking

Mumbai

RecommendedJobs for You

RO:RL - Operation CPC Customer Service - Retail

Axis Bank

ahmedabad

RO:RL - Operation CPC Customer Service - Retail

Axis Bank

mumbai

RO:RL - Operation CPC Customer Service - Retail

Axis Bank

hubli

RO:RL - Operation CPC Customer Service - Retail

Axis Bank

india

RO:RL - Operation CPC Customer Service - Retail

Axis Bank

ahmedabad, gujarat, india

RO:RL - Operation CPC Customer Service - Retail

Axis Bank

mumbai, maharashtra, india

Customer Contact Comms Analyst

Accenture

bengaluru

Customer Service Executive ( Female)

HDI Outsourcing Services

ahmedabad

International BPO Voice process - Excellent communication skills .

Wrixty Services

mumbai

Manager - Customer Relations

Cushman & Wakefield

noida

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

RO:RL - Operation CPC Customer Service - Retail