Ticketing Manager

Recruitment Mantra is Hiring a MICE Ticketing Executive for Neptune Holidays Ltd.

Job Title: MICE Ticketing Executive

Department: MICE / Corporate Travel

Location: Kolkata

Reports To: MICE Manager / Operations Head

Job Summary:

We are looking for a detail-oriented and experienced MICE Ticketing Executive to handle air travel reservations and ticketing for corporate clients, group travel, and MICE events. The ideal candidate will be proficient in GDS systems and capable of managing complex itineraries, group fares, and last-minute changes efficiently.

Key Responsibilities:

1. Air Ticketing & Reservations:

• Handle domestic and international flight bookings for MICE groups and corporate clients.
• Manage group fares, seat allocations, PNRs, and schedule changes.
• Issue, reissue, and cancel tickets as required using GDS systems (Amadeus, Galileo, Sabre, etc.).

1. Coordination with Airlines:

• Liaise with airline representatives for group fare negotiations, blockings, and special requests.
• Monitor fare trends and secure the most cost-effective routing options.

1. Documentation & Reporting:

• Prepare and share ticketing reports, travel documents, and MIS for clients and internal teams.
• Ensure accuracy in invoicing, fare calculations, and adherence to company policies.

1. Client Interaction:

• Work closely with the MICE operations team to understand client travel requirements.
• Communicate travel options, provide itinerary advice, and offer 24/7 support when required.

1. Compliance & SOPs:

• Ensure all bookings comply with travel policies, visa requirements, and destination regulations.
• Maintain updated records of all bookings, changes, and ticketing transactions.

Key Skills & Qualifications:

• Graduate in Travel & Tourism or related field.
• 2–5 years of experience in air ticketing, preferably in MICE or corporate travel.
• Strong command over GDS platforms (Amadeus, Galileo, Sabre, etc.).
• Excellent communication, multitasking, and client servicing skills.
• Knowledge of visa and travel document requirements is an added advantage.