Testing Centre Administrator

Job Description

Job description: The Testing Centre Administrator is responsible for overseeing the daily operations of the testing centre, ensuring the secure and efficient administration of internet-based exams. This role requires excellent organizational, technical, communication and interpersonal skills to maintain a professional testing environment and provide exceptional service to candidates. Key Responsibilities: Test Administration: Manage the setup, execution, and shutdown of internet-based exams in compliance with testing protocols. Monitor candidates during exams to ensure adherence to testing rules and prevent misconduct. Verify candidate identification in accordance with the needs of specific exams and manage check-in/check-out procedures. Technical Oversight: Ensure proper functioning of testing equipment, including computers, servers, and internet connectivity. Troubleshoot and resolve minor technical issues during testing sessions or escalate them as necessary. Conduct regular system checks to maintain equipment readiness. Security and Compliance: Maintain the integrity and confidentiality of exam materials and data. Adhere to all testing policies, procedures, and protocols as outlined by the testing organization. Report any incidents, security breaches, or irregularities to the appropriate authorities. Customer Service: Provide clear instructions and support to candidates before, during, and after exams. Address candidate inquiries and concerns in a professional and empathetic manner. Assist with scheduling and rescheduling exam appointments as needed. Administrative Duties: Maintain accurate records of testing activities, attendance, and incidents. Prepare and submit daily/weekly reports. Ensure the testing centre is clean, organized, and conducive to a professional testing environment. Requirements: Education: Bachelor s degree or Diploma in any subject. Technical Skills: Proficiency in using computers and related software applications. Basic troubleshooting skills for hardware and network issues. Interpersonal Skills: Good communication skills in spoken and written English and excellent customer service skills. Ability to handle stressful situations calmly and professionally. Other Requirements: Must complete a Proctor Certification Course Online and clear an exam. Attention to detail and strong organizational skills. Flexibility to work weekends as required.