Center Administrator Algoleap Technologies

3.0 - 8.0 years

7 - 11 Lacs

hyderabad

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Job_Description":" Title: Contact Center Administrator Department: IT Support Services Grade: Status: Effective Date: Section 1: Position Summary The Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center environment for associates to handle contacts, platform administration, support tickets, testing and production. The Call Center Administrator is the CCaaS expert working with the business to support the call center modifications leveraging the NICE CXone platform and ancillary applications. Section 2: Job Functions, Essential Duties a...

Posted 2 weeks ago

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AVP, Enterprise Marketing Center Administrator L10 Synchrony

4.0 - 9.0 years

6 - 11 Lacs

hyderabad

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Job Description: Role Title : AVP, Enterprise Marketing Center Administrator L10 Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been re...

Posted 1 month ago

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Group Monitoring Center Administrator Fortuna Entertainment Group

3.0 - 8.0 years

5 - 10 Lacs

hyderabad

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What You ll Be Doing Your daily activities will include, but not limited to: Acts as a single point of contact (SPOC) for incidents and/or technical issues form FEG affiliates (brands), customer operations units, retail branches as well as other stakeholders. Actively monitors FEG IT environment and service metrices (KPI) to ensure maximum availability and performance of FEG services (on Group level as well as brand specific ones). Actively identifies, assesses, records, resolves and/or escalates incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer-sensitive manner. This includes IT incidents, technic...

Posted 2 months ago

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Testing Centre Administrator 7skyee Consultancy

2.0 - 5.0 years

3 - 6 Lacs

Jodhpur

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Job description: The Testing Centre Administrator is responsible for overseeing the daily operations of the testing centre, ensuring the secure and efficient administration of internet-based exams. This role requires excellent organizational, technical, communication and interpersonal skills to maintain a professional testing environment and provide exceptional service to candidates. Key Responsibilities: Test Administration: Manage the setup, execution, and shutdown of internet-based exams in compliance with testing protocols. Monitor candidates during exams to ensure adherence to testing rules and prevent misconduct. Verify candidate identification in accordance with the needs of specific ...

Posted 5 months ago

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