Test Lead

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

• Demonstrated experience in software quality assurance, with at least 10+ years as a QA engineer or test analyst

• Proven experience in end-to-end application testing, regression, and API testing using Postman

• Proven experience in testing CRM platforms.

• Proven experience working in an agile environment

• Proven experience in cross browser testing using tools like BrowserStack.

• Demonstrated experience in testing web page content using CMS platforms.

• Excellent analytical skills

• Excellent written and verbal communication skills

• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation

• Strong understanding of business functional issues, interdependencies, and business structural concerns

• Working knowledge of collaboration tools such as Jira and Confluence

• Demonstrate exceptional customer service and collaboration skills with a variety of stakeholders with varying technical expertise

• Experience working independently and proactively and can demonstrate impeccable risk identification/mitigation and time management skills

• Proven ability to write quality, fit-for-purpose documentation including, but not limited to, test cases, test plans, user story acceptance criteria

• A desire, passion, and tenacity to set a personal vision and truly make a difference in the work you do with your colleagues, you enjoy a challenge and draw energy from solving problems.

• Aptitude and passion for expanding your expertise as needed by a role and demonstrated self-commitment to maintaining your knowledge of emerging technologies, standards, and frameworks.

• ️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.