Territory Manager- Service

Job Description

1. Strategy Implementation · Maintain service level agreements while resolving customer’s service request. · Identify opportunities for network rehabilitation within the assigned territory. · Ensure compliance to quality and process standards defined for Airtel. · Ensure safety standards and protocols are followed within the assigned territory. 2. Installation and Fault Repair · Ensure resolution of service request as per defined timeline and service level agreement. · Identify and analyze fault cases to minimize repeat or re-open cases. · Responsible for Installation & Shifting performance across the job area and to drive defined KPI, while ensuring quality of installation & cost for installs · Drive reduction in overall open service requests and repeat and reopen orders to meet KPI targets. Drive Serve to Sell through engineers. · Manage escalation from internal/external customers related to the product. · Coordinate with local cable operators (LCOs) to provide timely support to the customers. · Coordinate with cross-functional teams to ensure faster installation and resolution. · Understand the Airtel work app leveraged by the engineers and wiremen. · Understand and resolve the challenges and issues faced by local cable operators (LCOs). 3. Reporting · Leverage the Airtel work platform to monitor the performance of the associates in the service. · Prepare documentation and report to showcase the productivity. · Conduct audit of the productivity within the target date. 4. Process Optimization · Identify ways to fasten the customer installation and fault repair process. · Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster · Carry out audit within target date and generate report 5. People Management · Work closely with the team for seamless execution of the tasks. · Coordination with cross functional teams CSD/NOC/O&M to provide faster resolutions Education Qualification · Full-time Graduate/ Postgraduate (Preferably B.Tech) Job Type: Full-time Pay: ₹500,000.00 - ₹550,000.00 per year Application Question(s): Are you a B.Tech Graduate Education: Bachelor's (Required) Experience: Team handling: 4 years (Preferred) Customer acquisition: 4 years (Required) Willingness to travel: 75% (Required) Work Location: In person