Territory Manager-Personal Loan (DSA)

Job Requirements

The Territory Manager – Personal Loan (DSA)

Primary Responsibilities

• Source and manage DSA channels to acquire personal loan business from the market.
• Ensure portfolio quality by minimizing delinquencies and application rejections.
• Maintain deep knowledge of retail asset products, operational processes, and current market trends.
• Identify changing market dynamics and develop new channels to expand business reach.
• Deliver high-quality customer service through efficient channel management.
  

• Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
• Collaborate with internal teams to ensure alignment with business goals and service standards.
  

• Graduation: Any discipline.
  

Experience

• Relevant experience 3yrs in BFSI
  

• Strong understanding of retail asset products and DSA operations.
• Ability to identify and adapt to changing market trends.
• Excellent stakeholder management and customer service orientation.
• Proven leadership skills with the ability to mentor and coach senior team members.
• Commitment to customer centricity, innovation, compliance, and integrity.
• Ability to foster a digitally enabled and automated environment to meet customer needs.
• Talent acquisition and retention capabilities to support rapid business growth.