Territory Manager

About Shaadi.com

Shaadi.com, India’s leading matrimonial platform, helps millions of people find meaningful relationships. With a strong presence across online and offline channels, Shaadi.com is shaping how Indians meet their life partners. We’re looking for an energetic and customer-focused Territory Manager to drive growth and lead our regional operations.

Role Overview

The Territory Manager will be responsible for driving revenue growth, managing a network of Shaadi Centres or Matchmaking Advisors, and ensuring exceptional customer satisfaction in the assigned region. This role involves both strategic planning and on-ground execution to achieve sales, service, and operational excellence.

Key Responsibilities

• Develop and implement territory-level business plans to meet sales and revenue targets.
• Manage and expand Shaadi Centre operations or partner networks within the assigned geography.
• Recruit, train, and supervise a team of relationship managers or advisors to ensure high conversion and retention rates.
• Build strong relationships with clients, ensuring top-notch matchmaking experiences and service delivery.
• Track territory performance metrics through CRM tools; prepare weekly and monthly business reports.
• Organize local marketing or customer engagement initiatives to enhance brand presence.
• Monitor competitor activities and identify new growth opportunities within the territory.

Required Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• 5–7 years of experience in sales, business development, or operations, ideally in consumer services, retail, or B2C sectors.
• Proven record of managing a sales team or regional operations successfully.
• Excellent communication, leadership, and interpersonal skills.
• Willingness to travel frequently within assigned regions.

Key Skills

• Strong customer orientation and relationship management
• Strategic thinking and problem-solving ability
• Data-driven decision-making and reporting
• Team leadership and performance management
• Entrepreneurial mindset with accountability for results

What We Offer

• Competitive salary and attractive incentives
• Growth opportunities in a leading consumer technology brand
• Exposure to diverse markets and cross-functional teams
• A chance to make a meaningful impact in the lives of millions