Telesales Representative

Company Description

AAKUNA is a bespoke end-to-end automation expert, specializing in designing and building custom web, mobile, and cloud software solutions to help businesses unlock growth. We are known for our ability to ship complex development projects at speed and scale with competitive and flexible pricing models. Our commitment to quality drives us to recruit and retain the best development talent. At AAKUNA, we are obsessive about delivering work that meets uncompromising quality standards.

Role Description

This is a full-time on-site role for a Telesales Representative located in Ahmedabad. The Telesales Representative will be responsible for making outbound calls to potential and existing customers, cross-selling and up-selling products, and maintaining customer satisfaction. Daily tasks include developing and executing telesales campaigns, tracking and logging call interactions, and liaising with the customer service team to ensure seamless customer support and issue resolution.

Qualifications

• Excellent Communication and Customer Service skills
• Experience in Sales and Customer Support
• Training experience and the ability to provide training to new team members
• Strong problem-solving skills and ability to handle multiple tasks
• Proficient in Microsoft Office Suite and CRM software
• High school diploma or equivalent; bachelor's degree is a plus
• Ability to work independently and within a team
• Prior experience in a telesales or call center environment is a plus