Telesales Manager

Telesales Manager

Key Responsibilities

• Telesales Leadership & Sales Management

  : Bring a

  hardcore Telesales background

  , ideally from any product sales, with a preference for

  Insurance Sales (Health/Motor/Life)

  . Directly responsible for

  managing day-to-day Sales targets (B2C Sales)

  and ensuring their achievement.

• Operational Management

  : Responsible for

  managing the operations seamlessly and ensuring timely SLA (Service Level Agreement) delivery

  , while simultaneously maintaining

  high levels of employee and customer satisfaction

  .

• Client Relationship Management

  :

  Establish & Manage Relationships / Engagement with the Clients

  , fostering strong, productive partnerships.

• Team Development & Supervision

  :

• Coach & mentor Team Leads

  so they are better equipped to manage their teams.
• Conduct

  field visits with the team

  to provide hands-on support and insights.

• Monitor and document work schedules of staff and absences

  , ensuring operational continuity.
• Involved in

  Managing & measuring work

  performance across the team.

• Attrition & Shrinkage Management

  : Possess a clear

  understanding of Shrinkage/Attrition & know how to manage Shrinkage/Attrition

  effectively to maintain optimal team strength.

• Performance & Reporting

  : Exhibit

  strong external and management reporting skills

  , providing clear and concise updates on sales performance and operational metrics.

• Pressure Handling

  : Demonstrate a strong

  ability to handle sales pressure

  and maintain performance under demanding circumstances.

Skills

• Hardcore Telesales background

  (Insurance sales preferred).
• Experience in

  managing seamless operations

  and

  timely SLA delivery

  .
• Proven ability to maintain

  high employee and customer satisfaction

  .
• Strong experience in

  Insurance Sales (Health/Motor/Life)

  is preferred.
• Ability to

  establish & manage client relationships and engagement

  .
• Experience in

  managing day-to-day B2C Sales targets

  .
• Capable of

  doing field visits with the team

  .
• Proficiency in

  monitoring and documenting staff work schedules and absences

  .
• Skilled at

  coaching & mentoring Team Leads

  .
• Competence in

  managing & measuring work

  performance.
• Strong

  ability to handle sales pressure

  .

• Excellent verbal and written communications skills

  .

• Strong external and management reporting skills

  .
• Good

  understanding of Shrinkage/Attrition

  and knowledge of how to manage it.

Qualifications

• Proven experience as a Telesales Manager or a similar leadership role in a high-volume sales environment.
• Demonstrable track record of achieving sales targets and managing operational efficiency.
• Bachelor's degree preferred.