Telesales Executive

Job Role-

Experience Required-

Job Location-

About Times Internet-

At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.

Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.

As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.

We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!

About the Business Unit – EconomicTimes.com

EconomicTimes.com is India’s leading destination for students, business owners, mid and senior management professionals, academics, thinkers, and polity alike. Economictimes.com's reach among small enterprises, professionals, and the business community is unprecedented – 80% of time spent on business news in India is on ET. Over 50 million monthly unique users on the platform, 13+ million audiences on social handles and several million newsletter subscribers.

ET shapes India Inc’s views and opinions. EconomicTimes.com is from the brand stable of Times Internet, India’s largest digital products company – seven of the ten netizens in India consume one or more of Times Internet products. Our products inform, entertain and enable 500 Mn+ internet users every month. Our product suite of over 35 brands includes EconomicTimes.com, ETMoney, and TimesofIndia.in, eight regional news destinations, TechGig, Gaana, and MX Player, among others.

About the Role –

The Tele calling Consultant will be responsible for engaging with potential and existing customers through outbound and inbound calls to drive sales, resolve queries, and ensure a superior customer experience. This role requires strong communication skills, persuasive selling techniques, and the ability to nurture customer relationships to achieve revenue and retention goals.

Work Responsibilities

• Conduct outbound calls to potential leads to promote ET products.
• Handle inbound calls, address customer queries, and provide detailed product explanations.
• Deliver high-quality sales pitches tailored to customer needs and pain points.
• Track, manage, and update leads in CRM systems effectively.
• Achieve daily, weekly, and monthly targets for conversions and revenue.
• Gather customer feedback to improve tele calling scripts and sales processes.
• Collaborate with the marketing and product teams to share insights on customer behavior.
• Maintain professionalism and empathy in every customer interaction.

Skills, Experience & Expertise

• Strong verbal communication and interpersonal skills.
• Proven experience in tele sales/tele calling/customer support.
• Ability to handle objections and convert them into sales opportunities.
• Proficiency in CRM tools and lead management systems.
• Persuasive selling skills with customer-first mindset.
• Fluency in English and Hindi (knowledge of additional regional languages is a plus).
• Strong listening skills and patience to deal with diverse customer profiles.