Telesales Executive

Key Responsibilities: Calling KRA: Search and collect contact details (Email ID, Contact No., Full Address) of hotels/duty managers via Google or hotel websites. Communicate via phone and email with hotels/duty managers to share customer details and request invoices. Follow up consistently through calls and emails for pending invoices. Clearly communicate requirements and resolve queries to ensure timely invoice receipt. Achieve daily, weekly, and monthly targets for invoice collections. Maintain accurate logs of calls and interactions in the MIS system. Coordinate with the internal hotel team to align strategies for improved conversion. Share constructive feedback with internal teams for service and process improvement. Handle basic hotel service-related follow-ups when necessary. Invoice Quality Check (QC) KRA: Verify each collected invoice based on the following parameters: Traveller and co-traveller name(s) Check-in and check-out dates Total duration of stay Number of accompanying family members Invoice amount GST amount Full company name as per Cleartrip records Correct Cleartrip GST number Invoice must only reflect stay-related expenses PNR number, if applicable Key Skills & Competencies: Excellent verbal communication and interpersonal skills Strong persuasion and negotiation skills Ability to stay positive and productive under pressure Basic knowledge of CRM tools and MS Office Strong attention to detail and good listening skills Fluency in English, Hindi, and/or regional languages (as applicable) Qualifications & Experience: Minimum qualification: 12th Pass (Graduation preferred) 0–2 years of experience in hospitality, telesales, telecalling, or outbound calling Experience in BPO, EdTech, or service-oriented sectors will be an added advantage Show more Show less