Key Responsibilities 1. Lead Generation & Calling· Make outbound calls to potential customers from provided data/CRM. · Handle inbound calls and answer customer queries. · Identify new sales opportunities through cold calling, references, and follow-ups. 2. Sales & Conversion· Explain product features, pricing, offers, and benefits clearly. · Convert qualified leads into successful sales orders. · Upsell and cross-sell relevant products. 3. Follow-up & Pipeline Management· Maintain regular follow-ups with prospects until closure. · Keep track of warm leads, hot leads, and pending leads. · Maintain daily calling targets (dials, talks, conversions). 4. Customer Relationship Management· Build rapport with customers to improve retention. · Resolve customer complaints or redirect to the right department. · Ensure high customer satisfaction. 5. Reporting & Documentation· Maintain daily call logs, lead status updates, and sales reports. · Update CRM/Excel sheets regularly. · Submit daily/weekly MIS reports to management.

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Telesales Executive