Telemarketing Executive

Key Responsibilities:

• Outbound Calling:
• Initiate a high volume of outbound calls to prospective customers and existing client lists.
• Introduce Westcoast Pharmaceutical’s product line and service offerings.
• Lead Generation & Qualification:
• Identify potential leads by researching and reviewing prospects from various sources.
• Qualify leads by assessing their needs and aligning Westcoast Pharmaceutical’s solutions.
• Customer Engagement:
• Build rapport with potential and current clients, addressing inquiries and providing product information.
• Handle initial customer concerns and direct complex queries to the appropriate team members.
• Appointment Setting & Follow-Up:
• Schedule appointments, demos, and follow-up calls for the sales team.
• Maintain detailed records of customer interactions and appointment details in the CRM system.
• Data Management and Reporting:
• Record and update customer information and sales activity in the company CRM system accurately.
• Prepare regular reports on call outcomes, customer feedback, and market trends.
• Collaboration:
• Work closely with the marketing and sales teams to share insights on market conditions and customer feedback.
• Participate in team meetings and training sessions to enhance telemarketing strategies and personal development.
• Compliance and Best Practices:
• Adhere to industry regulations and company policies regarding telemarketing practices.
• Maintain professional standards while representing Westcoast Pharmaceutical in all communications.

Qualifications:

• Education & Experience:
• High school diploma or equivalent required; a Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Demonstrated experience in telemarketing, sales, or customer service roles; experience in the pharmaceutical or healthcare industry is a plus.
• Skills & Competencies:
• Excellent verbal communication, active listening, and interpersonal skills.
• Proven ability to handle objections and turn objections into opportunities.
• Strong organizational skills with the ability to manage time efficiently.
• Familiarity with CRM systems and a data-driven approach to sales.
• Self-motivated, results-oriented, and adaptable in a fast-paced environment.
• Technical Proficiency:
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and telemarketing software.
• Ability to quickly learn new software and technologies.

Job Type: Full-time

Pay: ₹10,000.00 - ₹27,788.56 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person