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Hexaware Technologies
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Telecom Specialist-BPS

Telecom Specialist-BPS

Hexaware Technologies

1 - 4 years

|

3 - 7 Lacs

mumbai pune chennai

Posted:1 week ago| Platform:

Apply

Skills Required

content development onboarding telecom coaching training coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Training Content Development:
Review, update, and create training materials tailored to process needs.
New Hire Onboarding:
Conduct initial training sessions and continuously improve onboarding content.
Refresher Programs:
Design and deliver refreshers for existing agents based on performance trends.
Data-Driven Coaching:
Use QA insights to create targeted one-on-one or group training interventions.
Client-Centric Training:
Collaborate with stakeholders to build customized training programs aligned with client goals.
Training Coordination:
Manage training schedules, reports, dashboards, and cross-functional activities.

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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