Telecom Customer Service Professional

Are you seeking telecom customer service jobs in Bangalore, IndiaJoin us at Fusion CX in Bengaluru. Bengaluru is known for its clarity, pace, and problem-solving spirit, and this role reflects exactly that. As a Customer Service Associate supporting disconnection-related customer enquiries, you ll help people navigate account actions with accuracy, empathy, and consistent follow-through. If you re exploring customer service jobs in Bengaluru with steady growth and structured learning, this role offers a balanced start.

About the Role

Key Responsibilities

• Handle customer enquiries via phone, email, or chat with accurate, timely responses.
• Resolve concerns professionally and guide customers through disconnection steps or related processes.
• Maintain complete and accurate CRM records for every interaction.
• Collaborate with internal teams when issues require escalation or cross-functional support.
• Follow process guidelines for troubleshooting, documentation, and compliance
• Ensure all interactions reflect respect, patience, and ownership of the customer experience.
  Responsibilities may evolve based on business needs.

Job Requirements:

• Strong communication and listening skills
• Ability to work in a structured, fast-paced environment
• Proficiency in computer usage and documentation tools
• Work Mode: Work from office (WFO)

Why Join Fusion CX

Bengaluru s culture of learning and collaboration shapes how we work in Fusion CX in Bangalore. You will join a supportive team that values clarity, continuous improvement, and genuine customer care within a global company serving a leading telecom client. With structured guidance, steady feedback, and opportunities to build your career in operations, this customer service role gives you room to grow with confidence. If you are looking for a call center telecom support role or customer service jobs in Bengaluru, join us.