Telecalling Team Leader (Female)

Job Description

Key Responsibility Areas (KRAs): I. Daily Operational Tasks: Check and analyze daily dispatches of all orders through our website and delivery partners. Update Daily ROAS Sheet with website order dispatches. Update Daily Spend Sheet with lead data and revenue performance. Maintain and update the Attendance Sheet for the telecalling team. Allocate Leads daily to telecallers. II. Team Leadership & Support: Address and resolve all telecaller queries promptly. Track and update the status of orders placed by telecallers in real-time. III. Create and distribute: Monthly EOD Forms. Monthly Abandoned Cart Forms. Monthly Order Placement Forms. IV. Interdepartmental Coordination: Coordinate with the Marketing Team for campaign execution and lead distribution. Liaise with the Logistics Team to resolve order-related and RTO issues. Collaborate with the Sales & Marketing team for managing delivery order concerns. Work closely with the Offline Sales Team for managing offline lead-related challenges. V. Reporting & Analytics: Prepare and provide: i. MIS/RTO Reports for Delhivery. ii. RTO Reports for delivery platforms. iii. Delhivery Demographic RTO Report for internal assessment. iv. Monthly Abandoned Cart Report. v. Monthly Performance Updates. Required Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum 1.5 - 2 years of experience in telecalling or telesales team management. Proficiency in Microsoft Excel / Google Sheets. Hands-on experience with Shopify, Delhivery, and CRM systems. Preferred Qualifications: Experience in a D2C or e-commerce brand environment. Familiarity with lead generation platforms like Bitespeed, Bik, etc. Basic understanding of logistics operations and RTO reporting. Key Skills & Competencies: Strong leadership and team coordination skills. Excellent communication and problem-solving abilities. Attention to detail and analytical mindset. Multitasking and time-management skills. Proactive approach to interdepartmental collaboration. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Day shift Work Location: In person