A Telesales Representative job description typically involves contacting potential and existing customers to promote and sell products or services over the phone. The role includes using scripts, answering questions, understanding customer needs, and closing sales to meet and exceed individual and team goals. Key Responsibilities: Sales Generation: Actively contact potential and existing customers to promote and sell products or services. Customer Engagement: Engage customers through phone conversations, utilizing scripts to guide the conversation and answer inquiries. Needs Assessment: Understand customer needs and preferences to tailor product or service recommendations and effectively close sales. Record Keeping: Maintain accurate and up-to-date customer records and sales data. Target Achievement: Meet or exceed individual and team sales targets. Customer Relationship Management: Build and maintain strong relationships with customers to ensure satisfaction and repeat business. Product Knowledge: Stay informed about product offerings and features to effectively communicate benefits to customers. Required Skills: Communication: Excellent verbal and written communication skills, including active listening and persuasive communication. Sales Skills: Strong sales techniques, including lead generation, persuasion, and closing skills. Negotiation: Ability to negotiate pricing, terms, and conditions to effectively close deals. Customer Service: Friendly and patient demeanor with the ability to handle difficult customers and resolve issues effectively. Technical Proficiency: Proficiency with CRM software and other sales tools. Time Management: Ability to effectively manage time and prioritize tasks to meet sales targets.

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