Telecalling Executive

Role & responsibilities

Key Responsibilities:

• Outbound Calls:

Making calls to potential customers to introduce products or services, explain their features and benefits, and persuade them to make a purchase or schedule an appointment.

• Inbound Calls:

Answering incoming calls from customers to address their inquiries, resolve issues, and provide support.

• Sales and Lead Generation:

Generating leads, converting prospects into customers, and achieving sales targets.

• Customer Relationship Management:

Building and maintaining positive relationships with customers by providing excellent service and addressing their needs.

• Information Gathering:

Collecting customer information, documenting interactions, and updating customer records.

• Following Up:

Following up with leads and customers to provide updates, resolve issues, and ensure satisfaction.

• Product Knowledge:

Staying up-to-date on product information, company policies, and industry trends.

• Meeting Targets:

Achieving daily, weekly, or monthly sales and performance targets.

Preferred candidate profile

• Communication Skills:

  Excellent verbal communication skills are essential for clear and persuasive communication with customers.

• Persuasion and Negotiation:

  The ability to persuade customers, handle objections, and negotiate effectively is crucial.

• Customer Service Skills:

  Providing excellent customer service, resolving issues, and building rapport.

• Active Listening:

  The ability to listen attentively to customer needs and respond appropriately.

• Sales Skills:

  Understanding sales processes, closing deals, and achieving sales targets.

• Product Knowledge:

  Familiarity with the products or services being promoted.

• Computer Skills:

  Basic computer skills for data entry, record keeping, and using communication tools.

• Positive Attitude:

  Maintaining a positive and professional attitude, even when dealing with difficult customers.

• Time Management:

  Effectively managing time and prioritizing tasks.

• Problem-Solving Skills:

  Identifying and resolving customer issues.

• Adaptability:

  Being able to adapt to changing situations and customer needs.

• Teamwork:

  Collaborating with other team members to achieve common goals.