Telecalling Executive

At PSV Financial Advisory and Services, we believe that exceptional customer service starts with empathy, proactive support, and a genuine passion for helping people. As a Customer Service Representative, you’ll be on the frontlines of our mission—delivering high-impact support to our clients and creating positive experiences at every touchpoint. Whether it’s answering a quick query, resolving a complex issue, or guiding a customer through our products, you’ll be the voice and heart of PSV ensuring every interaction reflects our commitment to excellence. What You'll Do • Connect with Customers: Addressing customers via phone and chat • Solve Problems Fast: Resolve concerns with professionalism, empathy, and urgency • Keep It Accurate: Process applications, and requests with a strong focus on detail and efficiency • 🧾 Document Interactions: Maintain clean, up-to-date records of customer communications • Be the Expert: Provide accurate, helpful information about our financial products and services • Follow Up: Ensure customer satisfaction by checking in post-resolution • Uplift Every Interaction: Keep a positive, respectful, and empathetic tone in every conversation 💡 Who We're Looking For We’re searching for service-driven individuals who thrive in a fast-paced, people-focused environment: • Strong Communicators: Able to explain clearly, listen actively, and connect genuinely with customers • Experienced in Customer Support: Prior experience in resolving inquiries and complaints is a plus • Tech-Savvy: Comfortable navigating CRMs, helpdesk software, and digital communication tools • Professional & Empathetic: Approachable, respectful, and committed to delivering top-notch service