Call customers before their insurance policy expires to remind them about renewing it. Answer customer questions and help them understand their insurance renewal options Help keep our customers happy and encourage them to renew their policies.
Responsibilities: * Manage customer queries via phone calls * Maintain high call quality standards * Collaborate with teams for issue resolution * Provide prompt solutions within SLA * Uphold company values and policies
Responding to customer complaints. Accessing customer accounts and policy schedules. Providing customers with detailed information about policies and products. Recommending available products. Forwarding customers to sales agents when a policy needs to be initiated or upgraded. Typing up complaint reports. Managing the customer complaint database. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹20,000.00 per month Work Location: In person
Responding to customer complaints. Accessing customer accounts and policy schedules. Providing customers with detailed information about policies and products. Recommending available products. Forwarding customers to sales agents when a policy needs to be initiated or upgraded. Typing up complaint reports. Managing the customer complaint database. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹20,000.00 per month Work Location: In person
Acknowledge Reminders: Pay attention to renewal notices and calls from the insurer. Review Policy: Evaluate their current policy terms and coverage to ensure it aligns with their present needs and budget. Provide Information: Update personal and vehicle information as required for an accurate premium recalculation and policy update. Timely Payment: Complete the renewal process and make the premium payment on time to avoid coverage gaps or legal penalties associated with uninsured driving Job Type: Full-time Pay: ₹12,000.00 - ₹16,000.00 per month Work Location: In person