Telecalling Executive

At PSV Financial services, we believe that great customer service starts with understanding and anticipating the needs of our customers. As a Customer Service Representative at PSV Financial advisory and services, you will be at the forefront of our mission, providing exceptional support and ensuring customer satisfaction.   Your role will involve addressing customer inquiries via phone and chat, resolving complaints in a professional and timely manner, and processing orders and requests accurately. You will keep records of customer interactions, provide product or service information. THE JOB ROLE INCLUDES ★ Addressing customer via phone and chat ★ Resolving customer complaints in a professional and timely manner ★ Processing orders, forms, applications, and requests ★ Keeping record of customer interactions ★ Providing product or service information to customers ★ Following up with customers ★ Maintaining a positive, empathetic, and professional attitude THE IDEAL CANDIDATE SHOULD POSSESS ★ Strong communication skills: Able to clearly convey information and empathize with customers. ★ Proven experience in customer service: History of handling inquiries and resolving issues. ★ Proficiency in customer service software: Comfortable with CRM tools and various platforms. ★ A positive and empathetic attitude: Maintains positivity and shows empathy towards customers.