TELECALLER

Position Overview: We are seeking a confident and persuasive Telecaller to join our team. As a Telecaller, you will be responsible for making outbound calls to potential customers and engaging with them to promote our products or services. Your goal will be to generate leads, set appointments, and increase sales opportunities. The ideal candidate will possess excellent communication skills, a positive attitude, and a determination to achieve targets.

Make outbound calls to prospective customers using a prepared script.

Introduce the companys products or services and explain their benefits to the potential customers.

Identify and qualify potential leads through phone conversations.

Gather information about the customers needs and preferences to determine if they are a potential fit for our offerings.

Schedule appointments for sales representatives to meet with qualified leads.

Ensure that the appointments are appropriately recorded in the CRM system.

Stay informed about the companys products or services to address customer inquiries accurately.

Continuously update your knowledge of offerings and any changes or updates.

Follow up with potential customers who have shown initial interest but have not yet committed to an appointment or purchase.

Maintain regular communication to build relationships and address any concerns.

Provide support to the sales team by updating them on qualified leads and appointment schedules.

Collaborate with the sales team to ensure a smooth handover of leads.

Accurately record customer information, interactions, and outcomes in the CRM system.

Prepare daily, weekly, and monthly reports on call activities and results.

Work towards achieving individual and team targets for lead generation and appointment setting.

• excellent communication skills, both verbal and written.
• persuasive and confident demeanor with the ability to engage with customers effectively.
• basic computer skills: should be well versed with ms word and excel.
• strong organizational skills to manage call schedules and follow-ups efficiently.
• ability to work in a target-driven environment and achieve set goals.
• customer-focused mindset with a positive attitude and empathy towards customer needs.
• strong multitasking abilities to handle calls while updating information in the system.

- Number of calls made per day or hour

- First call resolution rate

- Total sales revenue generated

- Upsell and cross-sell rate

- Number of positive customer reviews or testimonials

- Repeat/referral business rate

- Customer complaint resolution rate

- Number of qualified leads generated

- Percentage of leads successfully passed to sales team

- Adherence to call schedule and break times

- Time spent on productive activities (e.g., active calls, lead follow-up)

- Percentage of time spent on unproductive activities (e.g., personal calls, idle time)

- Ability to manage multiple calls or leads simultaneously

1. Skills and Knowledge:

- Product/service knowledge assessment scores

- Proficiency in using call center software and tools

- Ability to handle objections and provide effective solutions

- Continuous improvement in communication and interpersonal skills

- Adherence to call scripts and compliance guidelines

- Number of compliance-related incidents or errors

- Successful completion of call monitoring and quality audits

- Feedback and coaching provided by supervisors or managers

- Contribution to team performance and knowledge-sharing

- Participation in training and development programs

- Willingness to take on additional responsibilities or tasks