Telecaller

1. Lead Generation & Qualification

Key Responsibilities:

• Make outbound calls to potential customers (developers, brokers, channel partners).
• Explain CRM product features, benefits, and pricing.
• Qualify leads based on needs, budget, and decision-making authority.
• Schedule demos or appointments for the sales team.
• Lead-to-opportunity conversion ratio (%).

2. Database Management & CRM Updates

Key Responsibilities:

• Record all interactions, follow-ups, and outcomes in the CRM.
• Update contact details, lead status, and call notes regularly.
• Tag and categorize leads correctly (hot, warm, cold, etc.).

3. Follow-ups & Conversion Support
Key Responsibilities:

• Follow up with prospects after demos, emails, or initial interest.
• Share marketing materials, brochures, or demo links as needed.
• Remind leads of meetings, demos, or payment follow-ups.

4. Customer Communication & Satisfaction

Key Responsibilities:

• Maintain a polite, professional, and helpful tone during calls.
• Address basic product-related queries and objections.
• Collect customer feedback and communicate insights to the sales/marketing team.

5. Coordination with Sales & Marketing Teams

Objective: Support alignment between telecalling, field sales, and marketing campaigns.
Key Responsibilities:

• Share hot lead lists with the sales team daily/weekly.
• Coordinate with marketing for new campaign follow-ups.
• Provide insights on lead quality and campaign performance.

6. Self-Development & Performance Improvement

Key Responsibilities:

• Attend product and sales training sessions.
• Stay updated on CRM software updates and industry trends.
• Implement feedback from supervisors and QA audits.

7. Reporting & Productivity

Key Responsibilities:

• Submit daily call and lead reports.
• Track call performance metrics.

Job Types: Full-time, Permanent

Pay: ₹8,086.00 - ₹25,000.00 per month

Work Location: In person