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Storm Financial Services
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Telecaller Outbound

Telecaller Outbound

Storm Financial Services

0 - 31 years

1 - 3 Lacs

thane west thane

Posted:18 hours ago| Platform: Apna logo

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Skills Required

payments documentation billing resolve regulations metrics finance service communication negotiation management crm software

Work Mode

On-site

Job Type

Full Time

Job Description

Tele‑Collection Caller – Job Description Overview As a Tele‑Collection Caller (also referred to as Tele‑Collection Specialist, Officer, or Executive), you will directly engage with customers via telephone—and occasionally other channels—to collect overdue payments, negotiate settlements, and maintain accurate documentation, all while preserving good customer relations. Key Responsibilities Make outbound calls to debtors to remind them of outstanding payments. Negotiate and arrange acceptable repayment plans and settlement options. Follow up on payment commitments and ensure timely resolution of delinquent accounts. Maintain accurate records of all customer interactions and payment agreements. Address billing discrepancies, resolve customer disputes, and escalate unresolved issues. Adhere strictly to company policies, legal regulations, and ethical collection standards. Meet or exceed established collection targets and performance metrics. Qualifications & EducationHigh school diploma or equivalent (Bachelor’s degree in Business, Finance, or related field preferred). Prior experience in collections, customer service, telecalling, or related roles is advantageous. Skills & CompetenciesStrong verbal communication and negotiation abilities. High level of customer service orientation and ability to handle stressful or sensitive conversations. Excellent time management, organization, and detail orientation. Proficiency in using CRM systems, MS Office, or collection software. Awareness of relevant debt collection laws and regulatory requirement

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Telecaller Outbound