Telecaller Outbound

Kusum Enterprise is a trusted leader in end-to-end recovery and collection services, helping financial institutions, corporations, and government agencies minimize losses and improve cash flow. We combine ethical collection practices with advanced analytics, compliance-driven operations, and market-leading digital tools to deliver high recovery success rates while preserving customer relationships. Job Title: Telecaller – Recovery & Collection Department: Collections Location: Guwahati Reporting To: Team Leader / Collection Supervisor Job Summary The Telecaller (Recovery & Collection) is responsible for contacting customers with overdue payments and ensuring timely recovery of pending amounts. The role involves effective communication, negotiation, and maintaining a professional customer experience while achieving collection targets in compliance with organizational and regulatory guidelines. Key Responsibilities Make outbound calls to customers regarding overdue payments and remind them of due dates Negotiate and convince customers for timely repayments, settlements, or part payments Maintain accurate records of interactions and recovery efforts in the system Follow up on broken promises and ensure commitments are met Handle customer queries, provide account updates, and escalate disputes where necessary Coordinate with field executives for visits, document pickup, and account closures Adhere to RBI and company guidelines for ethical collection practices Meet and exceed daily, weekly, and monthly collection targets Provide regular MIS updates on payment status and feedback from customers Participate in team huddles, training sessions, and performance improvement activities Required Skills & Competencies Good communication skills (English, Hindi, and/or regional language) Strong persuasion and negotiation abilities Basic computer knowledge & proficiency in CRM or dialer systems Ability to handle pressure and manage difficult conversations professionally Positive attitude, discipline, and target-oriented mindset Patience and empathy when dealing with customers Education & Experience Minimum 12th Pass (Graduate preferred) 0–2 years of experience in telecalling collections/ BPO / customer service Freshers with strong communication skills may also apply Experience in BFSI, NBFC, Fintech or Microfinance collections is an advantage