Telecaller

Job Description

A telecaller, also known as a telemarketer or phone sales representative, is a professional who communicates with potential or existing customers over the phone to promote products or services, generate leads, provide customer support, or gather feedback. They act as the voice of a company, building relationships, resolving issues, and driving sales. Key Responsibilities: Making outbound calls: Telecallers initiate calls to prospective customers based on provided lists or leads. Providing product/service information: They explain features, benefits, pricing, and other relevant details about the company's offerings. Generating leads: Telecallers qualify leads by gathering information and assessing their potential interest in the company's products or services. Following up with leads: They nurture leads by providing additional information, addressing concerns, and scheduling appointments for the sales team. Handling inbound calls: They answer customer inquiries, resolve complaints, and provide support over the phone. Documenting interactions: Telecallers accurately record call details, customer information, and interactions in the CRM system. Achieving sales targets: They strive to meet individual and team sales goals by effectively promoting products and services. Maintaining customer relationships: They build rapport with customers, ensuring positive interactions and customer satisfaction. Adhering to communication scripts and guidelines: Telecallers follow established scripts and procedures to maintain consistency and professionalism. Complying with regulations: They adhere to legal and ethical guidelines for telemarketing and data privacy. Essential Skills: Excellent verbal communication: Clear, concise, and persuasive communication skills are crucial for engaging with customers. Active listening: The ability to attentively listen to customer needs and concerns is essential for effective problem-solving. Persuasion and sales skills: Telecallers need to be able to influence customers and encourage them to make purchases or utilize services. Problem-solving: They should be able to address customer complaints and provide appropriate solutions. Customer service orientation: A positive attitude and a focus on customer satisfaction are vital for building strong relationships. Basic computer skills: Proficiency in using CRM systems and other relevant software is necessary. Ability to handle pressure: Telecallers need to remain calm and composed while dealing with challenging situations. Product knowledge: They should have a thorough understanding of the company's products and services to effectively address customer queries. Adaptability and flexibility: They should be able to adjust to different customer personalities and communication styles. Job Types: Full-time, Permanent Pay: ₹9,998.83 - ₹22,099.50 per month Schedule: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? Experience: Telemarketing: 1 year (Required) Language: English (Required) Location: Panvel, Maharashtra (Required) Work Location: In person