A telecaller, also known as a telemarketer or phone sales representative, is a professional who communicates with potential or existing customers over the phone to promote products or services, generate leads, provide customer support, or gather feedback. They act as the voice of a company, building relationships, resolving issues, and driving sales. Key Responsibilities: Making outbound calls: Telecallers initiate calls to prospective customers based on provided lists or leads. Providing product/service information: They explain features, benefits, pricing, and other relevant details about the company's offerings. Generating leads: Telecallers qualify leads by gathering information and assessing their potential interest in the company's products or services. Following up with leads: They nurture leads by providing additional information, addressing concerns, and scheduling appointments for the sales team. Handling inbound calls: They answer customer inquiries, resolve complaints, and provide support over the phone. Documenting interactions: Telecallers accurately record call details, customer information, and interactions in the CRM system. Achieving sales targets: They strive to meet individual and team sales goals by effectively promoting products and services. Maintaining customer relationships: They build rapport with customers, ensuring positive interactions and customer satisfaction. Adhering to communication scripts and guidelines: Telecallers follow established scripts and procedures to maintain consistency and professionalism. Complying with regulations: They adhere to legal and ethical guidelines for telemarketing and data privacy. Essential Skills: Excellent verbal communication: Clear, concise, and persuasive communication skills are crucial for engaging with customers. Active listening: The ability to attentively listen to customer needs and concerns is essential for effective problem-solving. Persuasion and sales skills: Telecallers need to be able to influence customers and encourage them to make purchases or utilize services. Problem-solving: They should be able to address customer complaints and provide appropriate solutions. Customer service orientation: A positive attitude and a focus on customer satisfaction are vital for building strong relationships. Basic computer skills: Proficiency in using CRM systems and other relevant software is necessary. Ability to handle pressure: Telecallers need to remain calm and composed while dealing with challenging situations. Product knowledge: They should have a thorough understanding of the company's products and services to effectively address customer queries. Adaptability and flexibility: They should be able to adjust to different customer personalities and communication styles. Job Types: Full-time, Permanent Pay: ₹9,998.83 - ₹22,099.50 per month Schedule: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? Experience: Telemarketing: 1 year (Required) Language: English (Required) Location: Panvel, Maharashtra (Required) Work Location: In person
Compliance Executive & Payroll Executive Compliance Executive: A Compliance Executive ensures a company adheres to all relevant laws, regulations, and internal policies by developing compliance programs, creating internal controls, and conducting audits. Key responsibilities include staying updated on regulatory changes, providing training to staff, performing risk assessments, and advising management on compliance matters. The role's primary goal is to mitigate risks and promote a culture of ethical conduct within the organization. Key responsibilities Policy and program development: Draft and revise company policies to ensure regulatory compliance, and develop and implement comprehensive compliance programs Monitoring and auditing: Create internal controls, monitor adherence to them, and conduct regular audits and risk assessments to identify vulnerabilities and address issues promptly. Risk management: Evaluate the effectiveness of existing compliance systems and develop strategies to reduce regulatory risk exposure. Staff training and communication: Provide training to employees on compliance-related matters, keep them informed of legal changes, and act as a liaison between departments and senior management. Regulatory reporting: Prepare and submit compliance reports to regulatory authorities as required. Advisory services: Offer day-to-day guidance to employees on policy interpretation and help management understand the regulatory implications of business initiatives. Payroll Executive: A Payroll Executive's job description includes managing and processing payroll for employees, ensuring timely and accurate payments, and maintaining compliance with all relevant laws and regulations. Key responsibilities involve calculating wages, managing withholdings and deductions, and handling payroll-related issues and inquiries. The role also requires maintaining accurate records, generating reports, and often includes managing benefits administration and collaborating with HR and finance departments. Core responsibilities Payroll processing: Calculate wages, manage time and attendance, and process payroll for all employees accurately and on time. Compliance and deductions: Ensure all payroll activities comply with government regulations, and manage tax, social security, and other deductions. Record keeping: Maintain accurate and confidential employee payroll records. Reporting: Prepare and submit payroll and tax-related reports, including quarterly and annual returns. Issue resolution: Address and resolve any payroll discrepancies or employee queries. Software management: Manage and stay updated with payroll software and systems. Essential skills and qualifications Experience: Proven experience in payroll processing. Attention to detail: A high level of accuracy and meticulousness is crucial. Confidentiality: The ability to handle sensitive employee data with discretion. Technical skills: Proficiency with payroll software and HR systems. Organizational skills: Strong organizational and time-management abilities. Communication skills: The ability to communicate effectively with employees and other departments. Analytical skills: Strong analytical skills for report generation and issue resolution. Knowledge of regulations: A solid understanding of relevant labor laws, tax regulations, and benefits administration Job Type: Full-time Pay: ₹10,597.06 - ₹25,055.67 per month Benefits: Leave encashment Application Question(s): What is your current salary? What is your Expected salary? What is your Native Place? Education: Diploma (Preferred) Experience: Compliance management: 1 year (Required) Location: Panvel City, Navi Mumbai, Maharashtra (Required) Work Location: In person