Tele-counselor

Company Description

Amity University Punjab is a distinguished global knowledge hub focused on fostering research and innovation while nurturing talented students to create a positive impact on the world. As the 11th university under the prestigious Amity Foundation, the institution offers a comprehensive range of undergraduate, postgraduate, and doctoral programs within a multidisciplinary framework. Dedicated to international collaborations, Amity University Punjab works closely with top universities worldwide, ensuring students gain global exposure and faculty enjoy enhanced research opportunities. The university is committed to empowering minds to achieve excellence and drive societal change.

Role Description

This is a full-time on-site role for a Tele-counselor located in Sahibzada Ajit Singh Nagar. The Tele-counselor will actively engage with prospective students and their families over the phone to provide detailed information about the university and its programs. The individual will handle inquiries, address concerns, guide students through the admission process, and follow up on applications. Creating and maintaining a student database and providing excellent customer service are integral parts of this role.

Qualifications

• Strong communication and interpersonal skills to effectively interact with prospective students and parents
• Proficiency in telecommunication and customer service, along with handling inquiries professionally
• Ability to maintain accurate and organized records of communication and student data
• Detail-oriented with excellent time management and problem-solving skills
• Proficiency in MS Office and familiarity with CRM software are advantageous
• Previous experience in educational counseling, admissions, or related fields is preferred
• Bachelor's degree in any discipline is required, with strong fluency in English, and additional languages being an added advantage