Tele-counselor

Company Description

TravelStep, based in Rajkot, Gujarat, India, is an independently owned domestic and international travel network company that provides a wide range of exceptional travel services. We specialize in flight bookings, cruise holiday packages, destination vacations, solo adventures, family trips, and corporate travel arrangements. Committed to customer satisfaction, TravelStep offers tailored solutions to ensure the best travel experiences worldwide. Our philosophy emphasizes a comprehensive range of services, innovative technology, and strategic travel consultancy to cater to diverse customer needs.

Role Description

This is a full-time, on-site Tele-counselor role based in Chandigarh. The Tele-counselor will engage with customers to provide professional travel advice and services, assist in booking and arranging trips, and address customer inquiries regarding domestic and international travel. The role involves building strong customer relationships, maintaining detailed travel arrangements, and ensuring that all travel expectations and experiences meet customer needs.

Qualifications

• communication and interpersonal skills to effectively engage and assist customers
• Proficiency in managing travel bookings, itineraries, and providing travel advice
• Knowledge of domestic and international travel destinations and packages
• Excellent problem-solving and customer service skills
• Experience in the travel industry or a related field is a plus
• Bachelor’s degree preferred