We currently do not offer work-from-home options. We believe that an in-office environment fosters better collaboration and productivity, and we look forward to the opportunity to work closely with you.

Eligibility Criteria:

High School/Graduation Degree.

Good verbal and written communication skills and active listening.

Ability to multitask, prioritize, and manage time effectively.

Prior ticketing/query management experience would be an added advantage.

Fair knowledge of MS Excel and Word

Highly trainable, Quick learner, adaptive to changes and pressure in the organization.

Roles & Responsibilities

Manage inbound/outbound calls/emails/chats in a timely and efficient manner

Resolve Customers queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats

Keep records of all conversations in our contact center database in a comprehensible manner

Consistently meet and exceed quantitative and qualitative targets

Identify bottleneck, call out issues, own up customer issue/track & provide resolution

Work within the team and with other functions to resolve Customers issues effectively

Share process improvement ideas and suggestions with the teams Leadership to improve the customer experience

More Jobs at UniApply

Tele Counsellor

gurugram

Experience: Not specified

INR 3 - 4 Lacs

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Tele Counsellor