UniApply

Please note that all roles at our organization are office-based, with standard hours from Monday to Friday, 10:00 AM to 7:00 PM. We currently do not offer work-from-home options. We believe that an in-office environment fosters better collaboration and productivity, and we look forward to the opportunity to work closely with you. Eligibility Criteria: High School/Graduation Degree. Good verbal and written communication skills and active listening. Ability to multitask, prioritize, and manage time effectively. Prior ticketing/query management experience would be an added advantage. Fair knowledge of MS Excel and Word Highly trainable, Quick learner, adaptive to changes and pressure in the organization. Roles & Responsibilities Manage inbound/outbound calls/emails/chats in a timely and efficient manner Resolve Customers queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats Keep records of all conversations in our contact center database in a comprehensible manner Consistently meet and exceed quantitative and qualitative targets Identify bottleneck, call out issues, own up customer issue/track & provide resolution Work within the team and with other functions to resolve Customers issues effectively Share process improvement ideas and suggestions with the teams Leadership to improve the customer experience