Please note that all roles at our organization are office-based, with standard hours from Monday to Friday, 10:00 AM to 7:00 PM. We currently do not offer work-from-home options. We believe that an in-office environment fosters better collaboration and productivity, and we look forward to the opportunity to work closely with you. Eligibility Criteria: High School/Graduation Degree. Good verbal and written communication skills and active listening. Ability to multitask, prioritize, and manage time effectively. Prior ticketing/query management experience would be an added advantage. Fair knowledge of MS Excel and Word Highly trainable, Quick learner, adaptive to changes and pressure in the organization. Roles & Responsibilities Manage inbound/outbound calls/emails/chats in a timely and efficient manner Resolve Customers queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats Keep records of all conversations in our contact center database in a comprehensible manner Consistently meet and exceed quantitative and qualitative targets Identify bottleneck, call out issues, own up customer issue/track & provide resolution Work within the team and with other functions to resolve Customers issues effectively Share process improvement ideas and suggestions with the teams Leadership to improve the customer experience
A day in the life of this role The Management Trainee/Sales Consultant will play a critical role in expanding UniApply’s footprint by: Hunting and onboarding schools with multiple branches. Identifying revenue potential and securing partnerships with schools. Managing daily sales reporting and delivering consistent performance. Extensively covering ground and traveling to meet decision-makers. Responsible for managing the end to end sales cycle from prospecting to closure and payment collections. Cross-collaborating with the delivery department to ensure commitments to clients are met in line with agreed numbers. What we’re looking for Prior experience of 1-2 years in the education B2B sector, preferably working with schools. Strong background in selling digital inventories, admission-based models, affiliate marketing, or ERP solutions for schools. Willingness to travel extensively and drive school-level partnerships. Who we are UniApply is a unified platform that connects schools with high-intent parents actively seeking admissions. It bridges the gap between discovery and decision-making by bringing both schools and parents onto a single, integrated platform. For schools, UniApply serves as a powerful discovery and lead-generation channel. It enables them to reach a wider audience, showcase their unique strengths, and manage inquiries more efficiently. By improving visibility and providing access to meaningful insights, UniApply helps schools attract the right applicants and optimize their admissions pipeline. For parents, UniApply simplifies the often overwhelming process of finding the right school. Through an intuitive interface, parents can easily search, compare, and connect with schools that match their preferences, budget, and location. The platform brings transparency and convenience to every stage of the school selection journey, empowering parents to make informed, confident decisions for their child’s education. By centralizing school discovery, UniApply makes the admission journey smarter, faster, and more transparent for everyone involved. To learn more visit, www.uniapply.com