Tele Calling Executive

Telecalling Executive is responsible for contacting potential and existing customers over the phone to inform them about products/services, follow up on inquiries, generate leads, and support the sales team by creating opportunities.

Key Responsibilities

• Make inbound and outbound calls to customers and prospects.
• Respond to customer inquiries and provide accurate information.
• Qualify leads and transfer sales-ready prospects to the sales team.
• Explain products/services and handle customer objections.
• Record call outcomes and update the CRM or database.
• Follow up with customers to ensure satisfaction or close interest.
• Meet daily/weekly call targets and performance metrics.
• Provide feedback from customers to improve marketing/sales strategies.
• Maintain professionalism and demonstrate excellent communication.

Required Skills

• Excellent spoken communication skills in English (and local languages if needed).
• Good listening and persuasion skills.
• Basic computer skills and CRM knowledge.
• Patience and ability to handle rejection positively.
• Organized and detail-oriented.

Experience & Education

• 12th pass or graduate (preferred in relevant fields).
• Previous experience in telecalling/customer service is an advantage.
• Performance Metrics
• Number of calls made/answered per day.
• Lead conversion rate.
• Customer satisfaction and follow-up consistency.

Sales Executive — Job Description

Position Overview

A Sales Executive is responsible for selling products or services, building relationships with customers, meeting sales targets, and contributing to business growth. This role often involves field or office-based selling.

Key Responsibilities

• Identify and approach potential customers through calls, visits, and networking.
• Present and demonstrate products/services to customers.
• Understand customer needs and propose suitable solutions.
• Prepare and negotiate quotations, follow through to closing.
• Maintain existing client relationships and follow up for repeat sales.
• Track and achieve monthly/quarterly sales targets.
• Report on sales activities, market trends, and competitor information.
• Collaborate with marketing, telecalling, and support teams.
• Attend trade shows, events, and meetings when required.

Required Skills

Strong interpersonal and negotiation skills.

Good communication and presentation abilities.

Result-driven, proactive, and target-oriented.

Basic to intermediate MS Office / CRM skills.

Confidence in field visits and client interactions.

Experience & Education

Graduate in any discipline (business/marketing preferred).

Prior experience in sales or customer relationship management is beneficial.

Performance Metrics

Sales revenue achieved.

New accounts added.

Customer retention and satisfaction.

Sales pipeline activity and lead follow-ups.

Key Differences (Telecalling vs. Sales Executive)

Feature Telecalling Executive Sales Executive

Primary Focus Calling and qualifying leads Closing sales and managing customers

Customer Contact Mainly phone/email Phone + face-to-face/client visits

Goal Lead generation Revenue and long-term relationships

Target Calls & leads Sales numbers/quotas

Job Type: Full-time

Pay: From ₹10,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment

Work Location: In person