Tele Calling Executive

Job Summary:

The Telecalling Executive will be responsible for managing inbound and outbound calls to support Apple product sales through our authorized dealer network. The role involves handling customer inquiries, converting online leads, connecting potential customers to nearby dealers, and assisting in marketing campaigns initiated from the distributor side. The ideal candidate should have excellent communication skills, a pleasant personality, and a proactive attitude toward achieving telecalling and lead conversion targets.

Key Responsibilities:

• Handle daily inbound and outbound calls related to Apple product inquiries and dealer promotions.
• Convert online and marketing leads into potential walk-ins or confirmed sales through effective communication.
• Connect interested customers with the nearest authorized Apple dealer and ensure follow-up until closure.
• Maintain a strong understanding of Apple products, offers, and ongoing campaigns to effectively communicate with customers.
• Coordinate with the dealer sales teams to provide customer details, track lead status, and ensure timely responses.
• Support marketing and promotional campaigns from the distributor side, including SMS, WhatsApp, and telemarketing initiatives.
• Collect customer feedback and share insights with the sales and marketing teams to improve campaign effectiveness.
• Maintain and update lead databases and daily call reports accurately in CRM or Excel.
• Achieve individual and team targets for lead conversions and customer engagement.
• Represent the company in a professional manner while ensuring excellent customer experience at all times.

Qualifications & Experience:

• Graduate / Diploma in any discipline.
• Minimum 1–3 years of experience in telecalling, customer service, or telesales (preferably in the electronics or smartphone industry).
• Strong communication skills in English, Malayalam
• Good knowledge of MS Office tools (Excel, Word, etc.) and CRM software.
• Experience in handling Apple or premium brand customer communication will be preferred.

Key Skills & Competencies:

• Excellent verbal communication and listening skills.
• Pleasant voice tone, confident and customer-friendly approach.
• Strong persuasion and negotiation abilities.
• Quick learner with good product knowledge retention.
• Self-motivated, target-oriented, and capable of multitasking.
• Ability to handle customer queries with patience and professionalism.

About Company :

Alps Distribution is the only authorized distributor of Apple products in Kerala and Tamil Nadu, headquartered in Cochin with branches in Trivandrum, Thrissur, Calicut, Chennai, Coimbatore, Madurai, and Trichy. Alps Distribution holds the number one position for Apple products distribution in India. Aldous Glare Tech & Energy (AGTE) is a subsidiary of Alps. Aldous Glare is India’s leading distributor for smartphones (Vivo), TCL - Android TVs, Google TVs, smart ACs, and smart washing machines, Solar Product (All Kerala) .

For 30 years now, Aldous Glare Tech & Energy have stood the test of time and established ourselves as a brand synonymous with trust and quality. Technology and its advancements are ubiquitous and we function with the prime goal of increasing accessibility, awareness of the latest tech gadgets and appliances. We creates opportunities for its channel partners through aggressive market development and continuous improvements through agility.

Company Website : www.aldousglare.com & www.alpsd.com

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• More: 1 year (Preferred)

Work Location: In person